1. Negotiate with the operator for settlement: After a dispute occurs, the consumer and the operator, on the basis of voluntary mutual understanding, put facts and reason, distinguish responsibilities, and reach a settlement agreement through direct dialogue, so that the dispute can be resolved. This quick and simple dispute resolution method is an ideal way for both consumers and operators.

2. Request for mediation by the Consumers Association: After a consumer and an operator have a dispute over consumer rights and interests, request the Consumer Protection Committee to mediate, that is, a third party will persuade, communicate and mediate both parties to the dispute, so as to urge both parties to reach a dispute settlement;

3. Appeal to the relevant administrative departments: Consumers and business operators can request the relevant administrative departments to resolve disputes after their rights disputes, which is characterized by high efficiency, high speed and great strength. When consumers decide to complain, they usually state their requirements, reasons and relevant factual basis in writing. If a settlement is reached with the operator, the complaint may be withdrawn and the relevant administrative department may be required to make a conciliation statement;

4. Submit the dispute to an arbitration institution for arbitration according to the arbitration agreement reached with the operator: both parties reach an agreement and voluntarily submit the dispute to an arbitration institution for mediation and make a judgment or award. Arbitration has the characteristics of simple procedures for the parties, final arbitration, expert arbitration, low cost, confidentiality and little mutual influence. The arbitration fees shall be borne by the losing party in principle, and the arbitration tribunal shall determine the arbitration fees to be borne by each party according to the responsibilities of each party;

5. Bring a lawsuit to the people's court: Consumers whose legitimate rights and interests have been infringed may bring a lawsuit to the people's court and request the court to conduct a trial in accordance with legal procedures. The lawsuit brought by consumers because their legitimate rights and interests are infringed belongs to the category of civil litigation.

Legal basis: Article 9 of the Civil Procedure Law of People's Republic of China (PRC).

When trying civil cases, the people's courts shall conduct mediation on the basis of voluntariness and legality; If mediation fails, a judgment shall be made in time.