Deception 1: Leaders criticize and never make excuses.
Reply formula: admit mistakes+explain reasons for weakness+improvement plan (self+external assistance)
Example:
Boss: Why hasn't this plan been completed yet? I told you it had to be finished by noon today!
Reply: Leader, I really haven't finished reading it. Sorry, I didn't get the sales information until noon yesterday. I will prepare it as soon as possible. Besides, do you think you can ask Nick to help me?
Faced with the criticism, demands, objections and excuses of leaders, they will label themselves as "poor attitude". Even if there is a legitimate reason, we should pay attention to expression and turn it into a positive statement.
Deception 2: Don't ask questions when talking to the leader.
Reply formula: positive talk+positive feedback+supplementary reasons (if there is criticism)
Example:
Boss: Mavericks, send me the information mentioned at yesterday's meeting.
Reply: ok, leader, I'll send you an email here. I e-mailed it to you yesterday. I guess you were too busy to see it.
The rhetorical question reveals the meaning of blaming the leader. In the workplace, accusations and complaints are both disrespectful to leaders and a challenge to their authority. Communicate with leaders: develop the habit of positive conversation and answering questions, and don't often use rhetorical questions or rhetorical questions. This way is aggressive and contradictory, which is particularly easy to arouse the resentment of leaders.
Deception 3: refuse to lead and say no skillfully.
Example 1: No time to do it
Formula: Confirm receipt+List important items at hand+Deadline Boss: Mavericks, give a reply to this market research and analysis today: OK, leader. Do you need this market research report urgently? Because I just received a training plan today, the sales department is very anxious, so I will send it this Thursday. So I can finish it almost on Friday and give it to you next Tuesday.
Example 2: Tasks that you are not good at.
Formula: show attitude+explain reason+verify feasibility.
Boss: Mavericks, do this market research and analysis today. Reply: OK, leader. In addition, I would like to ask if there is a template for the research report I made before. I've never done this before. Let me know first to make sure that what I have done is correct.
Deception 4: Try hard and reply in different scenes.
Example 1: praise after the project is successful.
Boss: Mavericks, you have done a good job in this project. Thank you for your hard work.
Thank you for your approval. Although this project lasted for 2 months and everyone worked hard, I also gained a lot from it. I will continue my efforts in the future!
In the face of praise, thank you for your recognition, and say that you will continue to work hard. If you are in the group, you can focus on bringing other helpful colleagues, and you can also thank the leaders for their guidance.
Deception 4: Try hard and reply in different scenes.
Example 2: Non-working days, temporary arrangements for work.
Boss: Mavericks, I need you to send me the product sales statistics. Thank you for your hard work.
Reply: OK, leader, I'm outside now. I'll deliver it to you as soon as I get home at about 5 o'clock. Is there still time?
When you receive a positive reply, determine the necessary time. If you can't do it right away, explain when you can do it and ask if it is timely.
Ex. 3: The leader cares about something.
Boss: Mavericks, you have been working very hard these days. The staff of the department has been streamlined, and you have taken on a lot of work.
Thank you for your concern. Although I have been busy recently, thanks to your guidance, I have gained a lot from it. Thank you for your leadership.
Thank you for your concern and emotion, and thank you for your guidance!
Deception 5: Understand the implication.
I have observed the boss's personality, interests, habits and other factors in my daily work for a certain period of time. And combined with the current scene, the tone of speech comprehensive judgment.
Example: Boss: Your ability in this field is OK → I like you.
Boss: Think again → This scheme won't work, change it.
Boss: Have you been in love recently? Or there have been many things at home recently.
You've been a little slack at work recently.
Boss: You can have a rest after you finish → you have to work overtime.
The "implication" of leaders is generally a workplace attribute, and most of them will involve some sensitive topics such as salary increase, promotion, performance appraisal and layoffs. "Implication" usually takes the form of probing, asking questions and encouraging.
Deception 6: Say nothing.
I can't do it.
I'm afraid I don't have enough time because I have other work at hand, but I really want to finish it. Can you tell me which is more urgent? I am not in the mood today.
Sorry, I'm a little tired today, but I won't delay my work. This matter has nothing to do with me, because my part of the work has been finished.
I have finished my part, and I can help other colleagues to finish theirs.
My former leader and I have a bad relationship.
Try not to say such things, even if it is the problem of the former leader. Because the leader thinks: you are respectful to me now, and you will speak ill of me in the future.