Network query
1. Online registration of liquidation customers: enter the online self-service channel of China Life website, click on the policy inquiry, and register by email or China Life Crane Card number.
2. Login system: After registration, log in to China Life Online Customer Service System.
3. Add insurance policy: After logging in to the system, you can find the information about the relevant insurance policies you purchased. If the policy information is incomplete, you can add related policies manually.
4. Inquiring about policy information: The policy information that can be inquired in China Life Online Customer Service System includes basic information such as the name of the insurance purchased, the insurance amount, the insured and so on.
Telephone inquiry
1. You can call 955 19 customer service at any time, and choose to inquire the policy information through self-service or manual service according to the voice prompts.
2. If you choose self-service, please enter your ID number, insurance contract number or application number for self-service inquiry, and we will provide you with various self-service inquiry services such as policy and payment inquiry, salesperson identity confirmation, activation card activation, password change and so on.
3. If you choose manual service, the traffic representative will provide you with services such as consultation, inquiry, complaint, loss reporting registration, loss reporting registration and customer return visit after confirming your identity.
Counter inquiry
Bring your ID number or policy number to the insurance company's business outlets for enquiry. But before the inquiry, you can inquire about the business outlets according to your place of residence, and select the nearest outlets for inquiry.
What are the inquiry methods of supplementary medical insurance for China Life? There are mainly online inquiry, telephone inquiry and counter inquiry. Consumers can choose according to their own convenience, and the final result can be found in any way.