The so-called communication skills refer to people's skills of communicating with others by means of writing, language and body language. Communication skills involve many aspects, such as simplifying the use of language, actively listening, paying attention to feedback, controlling emotions and so on.
Although having communication skills does not mean becoming an effective manager, lack of communication skills will make managers encounter many troubles and obstacles.
Matters needing attention in communication:
1, when you go to other people's homes, you can be a host, and even often advise you to leave when you have tea or make suggestions to watch TV. People always remind others to do something unimportant when they feel speechless. Stay any longer, and you may not be welcome.
You report to your boss. His eyes are not focused on you, or his fingers are inadvertently buckled on the table. It is likely that he is not satisfied with your report. If his feet were shaking under the table when you went in, and his feet suddenly stopped shaking when you spoke, then he has taken a keen interest in your words.
When talking to a new acquaintance, his hand is always inadvertently placed on his chest, which shows that he is still wary of you, so it is better to be cautious before making him believe you.
On the wine table, a person who frequently toasts you either wants something from you, is grateful to you, or is hostile to you, so you should analyze whether you belong to the former or the latter as soon as possible. The former will quickly lead the topic to him, and the latter will make you intoxicated.
A person sends you an invitation, and when you carry it out cheerfully, he suddenly looks around and talks about him. In fact, his invitation was just a slip of the tongue. Don't pursue it unless you want to make him angry.
Baidu Encyclopedia-Communication Skills