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What's wrong with campus broadband? Telecom vs Tongji
Source: Yang's diary
We talk about abstract history and illusory values. Tell me some specific facts.
Description of the present situation: Take Tongji University as an example and my personal experience as an example. There are four people in our dormitory with broadband connection, but my broadband connection is always out of order, and there are problems when I check in, but after several twists and turns, a telecom maintenance worker finally came to help me do it well. But the other day, my port was disconnected again. I was connected to the wireless network in the dormitory next door, so it must be the port, not my computer. So I called Tongji's "Telecom Service Point" (telephone number for repair: 6958900 1) and asked readers to think: Why not unify "10000"? Because it is noon, Tongji students are really busy. Isn't it just noon in the dormitory? Ok, but you rest, and so does the telecom service station! Damn it, the recorded phone said: they go to work at 1: 30 in the afternoon. Then don't I have a class at 1: 30 in the afternoon? Ok, when I finish class this afternoon. It will be 5 o'clock after class. Isn't their telecom service station off work, too? So you can't surf the internet in the dormitory at night? So, I began to scold telecommunications, what a broken service. Hate telecommunications without thinking. I just didn't post on the internet to scold them. (Looking down, there is a turning point)
Real Telecom: Going home on weekends, there is something wrong with IPTV. It always gets stuck. It was Friday night 1 1 p.m. My mother said to call 10000 for maintenance. I laughed at my mother, you are so naive, it's so late, to fix it? Think about what happened at school. Let the ghost fix it for you so late? However, I used this phone to call 10000. Switching to manual service, like the mobile service of 10086, has a very good attitude. Ten thousand times stronger than Tongji's stupid fork. When applying for maintenance in Tongji, the first reaction of the service staff always asks, is your computer broken? However, the electric signal 10000 Friday night 1 1 still has service, and the attitude is very good. We didn't do our work well, which caused you inconvenience. Then he went to the technical maintenance center and said, we can't send someone home to repair it now. It is now 1 1 in the afternoon, which is understandable. Can you come to my house early tomorrow morning? Then he left me a cell phone number of the repairman. He said that my home belongs to him, and he can call this mobile phone number directly in the future. Of course, the later result was that the next day, IPTV was inexplicably good. They wanted to come, so they were not invited.
It's all telecommunications. Why is the service quality so different?
Later, after my investigation and study, I finally found that Tongji's 6958900 1 was not telecommunications at all. There is only one telephone number 10000 for unified telecom repair. We didn't pay the 45 yuan/month Internet access fee to Telecom, so who did? Let's take a look at the operation mode of telecom first. With the current coverage capacity of telecommunications, telecommunications can cover anyone in any corner of Shanghai. They provide services directly to users. Try not to go through any middleman in the middle. Otherwise, the cost will not come down. Anyone who has seen the price statistics will know that in the past few years, the only thing that has been declining in the consumption of all ordinary people is the communication cost. Of course, in order to compete with other users, there will be agents under Telecom, but the legal relationship with agents is also quite clear: users' fees will be paid to Telecom, and Telecom will give rebates to agents according to the number of users developed by agents. Then, in this mode, who will guarantee the quality of service? Telecommunications.
But in the case of Tongji campus network, this legal relationship is complicated. Tongji is not an agent, and its identity is similar to that of a partner, or it is subcontracted and distributed. Tongji gets broadband bandwidth from telecom. Then Tongji will distribute it to students in a single transaction according to the capacity load of the campus network. Where is the loss of our interests? Even if the broadband bandwidth of China Telecom increases to a certain speed. As long as the bandwidth allocated to students in the campus network is not improved, our network speed will never be fast. Then we pay Tongji. After all, broadband service is still provided by telecommunications. In such a legal relationship, who will guarantee the quality of service? Obviously it should be Tongji. For example, everyone bought a product with poor quality in the supermarket. Shall we return it to the supermarket or to the manufacturer? Obviously, it's a supermarket. Under the mode of cooperative distribution, it is obvious that Tongji is needed to guarantee the service. But Tongji has the ability to guarantee broadband services. . . . . .