Model essay on automobile insurance and claims 1: Course design on automobile insurance and claims Abstract: Course design is to break through the traditional course concept of subject-based system, establish the course concept of action system, and make the course more in line with the characteristics and laws of vocational and technical education. Relying on the advantages of enterprise resources, integrating the resources of schools and enterprises, starting with the demand analysis of industry enterprises, designing and developing courses based on the actual working process, paying attention to the cultivation of students' professional ability, method ability and social ability, fully embodying the openness, professionalism and practicality of the course teaching process, and establishing an open teaching system and model.
Keywords course orientation; Post group; work task
Let me take the course of Automobile Insurance and Claims as an example to talk about the main contents of the course design.
First, the curriculum
(A) curriculum orientation
The course of automobile insurance and claim settlement is one of the basic courses since our department set up the specialty of automobile technical service and marketing. It is also one of the core courses of this major. The training goal of professional talents is to cultivate high-quality skilled professionals with professional knowledge of automobile structure, automobile use technology, automobile inspection and diagnosis, enterprise management, modern marketing, automobile maintenance and decoration, meet the needs of automobile sales enterprises, automobile maintenance enterprises and insurance enterprises, improve students' professional action ability and professionalism, be employment-oriented, have professional ability, methodological ability, personal ability and social ability, and have the ability to analyze and solve technical problems in automobile use. Teaching should focus on the basic principles and skills of the course "Automobile Insurance and Claims", and cultivate students' communication ability, investigation and analysis ability, insurance sales ability, underwriting ability and actual handling ability of automobile insurance survey and claims, so as to realize zero-distance docking between schools and enterprises and better meet the needs of future practical work.
The professional post group of this major includes seven categories * *** 14 positions: automobile sales, market development, customer service, spare parts, used car sales, auto insurance claims and after-sales service. Among them, auto insurance claims positions include auto insurance sales, accident car surveyors, loss adjusters and claim adjusters.
The professional ability of auto insurance claims is
1, analysis of main clauses of various auto insurance, and calculation ability of insurance rates.
2, the accident car and the scene of the accident investigation and filing, damage assessment, ability adjustment compensation.
3. Be able to correctly analyze and guide the insurance behavior of customers;
4. Have the ability to formulate corresponding insurance plans according to vehicle use and customer characteristics;
5. Ability to sign bills independently;
6 car insurance underwriting business processing capacity;
7, auto insurance claims audit ability;
8. Be able to conduct independent investigation and evidence collection on auto insurance cases;
9. Be able to handle auto insurance claims independently.
Through the study of this course, students will have the necessary knowledge and skills for automobile insurance sales, accident car survey and damage determination, claim adjuster and other positions. Cultivate students' understanding and interest in automobile insurance and improve their professional quality. Therefore, this course plays a great role in cultivating the professional ability of auto insurance claims positions. The synchronous course of this course is automobile driving technology, and the follow-up course is appraisal and evaluation of used motor vehicles.
curriculum design
1, design concept
Based on the new design concept, this course abandons the traditional pure theory teaching method and adopts the teaching method of combining theory with practice closely, which makes it distinctive, close to reality and close to the automobile insurance industry in China. Introduce the practical operation, business process and business norms of modern automobile companies and insurance companies, and get in touch with the actual business of enterprises at zero distance; Strengthen skills and technical training, and train students' practical problem-solving ability by arranging practical training projects.
2. Design concept
Invite front-line experts and teachers such as sales manager and after-sales service manager of 4S store to analyze the positions involved in this course, then analyze the post tasks (modules) for different positions, then analyze the typical post tasks (projects), and finally transform them into learning tasks, realize industry and post demand orientation, reconstruct the course teaching content with real production tasks as the carrier, and highlight the professionalism, practicality and openness of the course.
Second, the teaching content
(1) content selection
The selection is based on the requirements of professional core skills for professional basic courses, the knowledge system of automobile marketing specialty and the job skills requirements of automobile insurance sales, accident car surveyors, loss adjusters and claim adjusters.
[1] (2) content organization (see table 1)
(3) Forms of expression
1, the reference textbook is the higher vocational reform textbook of Electronic Industry Press.
2. Teaching resources include curriculum standards, training projects and detachable vehicles.
3. The network includes Sohu Auto, car home and National Excellent Course Resource Network.
4. Practice includes practical training after class.
Third, teaching methods and means
(A) Teaching design
The organization of teaching content embodies the requirement of integrating theory with practice, and integrates theoretical knowledge teaching with operational ability training. Theoretical teaching is mainly based on lectures and discussions, and the knowledge of this course is taught comprehensively and systematically, supplemented by certain practice.
teaching method
In recent years, in order to make students learn professional knowledge and skills more actively and achieve good teaching results, we have continuously improved and enriched teaching methods and adopted many teaching means.
1, heuristic teaching method
The teaching process emphasizes classroom interaction, arouses students' learning enthusiasm and changes the tradition. Teacher-centered? For the model? Student-centered? . The teacher demonstrates first, then asks questions, and asks the students to analyze and discuss in groups according to the content of this lesson. After each group speaks, the teacher summarizes the students' discussion.
2, role-playing method
The teacher arranges the scene of the role, and the students prepare. It is the most effective training method to arrange students in a simulated real working environment, ask actors to deal with various possible problems, evaluate their psychological quality and potential ability in various ways, and evaluate and feedback their behavior performance to help them develop and improve their behavioral skills. This teaching method can be used when explaining the conclusion, modification and termination of automobile insurance contracts.
3. Case teaching mode
The course of automobile insurance and claim settlement is a practical course. How to make students feel more about the practice of automobile insurance and combine theory with practice is a problem that must be paid attention to. Through the use of various vivid cases, students can feel immersive, better digest what they have learned, greatly enhance their practical ability and improve their knowledge application ability, thus reducing their adaptation time to work. This teaching method is widely used in learning the knowledge of auto insurance claims.
4. Typical accident analysis method
Select typical accident vehicles, analyze and train them in survey, drawing and damage determination, and help students deeply understand the basic theoretical knowledge they have learned. 5, enterprise observation practice method
Use internships or weekends to organize students to observe internships in nearby 4S stores, and cooperate with China Ping An Insurance Company to organize students to study.
6. Scenario simulation method
The teacher assigned a group to complete the task through cooperation. In order to accomplish this task, planning, implementation and evaluation stages must be carried out. When performing a task, team members must work together in Qi Xin to conduct extensive discussions and exchange opinions; The teacher's role is mainly to assign tasks, give students enlightening opinions and prevent students from arguing endlessly or deviating from the subject. This teaching method is widely used in automobile insurance underwriting.
7. Discussion methods
Teachers assign students tasks to be completed. Students explain to each other randomly in pairs (while explaining and listening), constantly changing pairs to deepen their understanding of what they read, and then discuss in groups. Finally, it is displayed in a visual form. This method is widely used and can be used in every task. It can cultivate students' self-study, listening, concentration, analysis and communication skills.
(3) Teaching methods
This course comprehensively uses multimedia technology to enrich teaching resources, improve teaching environment and improve teaching effect. Specifically, it includes: developing and making teaching courseware of this course, using online video materials to realize online interactive teaching through QQ, e-mail, etc. , put the resources of the course online, communicate with teachers and students online, get new trends and new information in the automobile industry, and realize resource sharing.
(D) Network teaching environment
School network environment: university campus network, Sohu Auto, car home Network, e-books, electronic CDs, etc.
Fourth, the teaching team
This course has an excellent team of teachers with reasonable structure, good quality, dedication, full-time and full of vitality. Professional teachers 14, including 3 associate professors (including senior engineers), accounting for 2 1%, 6 lecturers (including experimenters and engineers), accounting for 43%, and others accounting for 36%. Two double-qualified teachers, accounting for 13%. There are 6 part-time teachers, accounting for 43%.
The actual situation of verb (verb abbreviation)
(A) training conditions in schools
Automobile training workshop of electromechanical department, multimedia classroom of automobile marketing, campus parking lot, etc.
(B) Off-campus practice environment
Our department has five off-campus practice bases: Chery Automobile Co., Ltd., Xi 'an BYD Automobile Co., Ltd., Tianshui Lanling Automobile Sales Co., Ltd., Xiamen Jinlong United Automobile Industry Company and Tianshui Xitonggong Transportation Co., Ltd.
Sixth, the teaching effect.
(A) teaching evaluation (table omitted)
(2) Social evaluation
There are only the first graduates of Grade 09 in this major, but among the internship units of Grade 09, Chery Automobile Co., Ltd., Xiamen Jinlong United Automobile Co., Ltd. and Tianshui Lanling Automobile Sales Co., Ltd. all have high comments on my major students. Some internship students stay in internship units directly for the smooth employment, and these units have expressed their willingness to continue to accept students from my major.
The students performed well in the first marketing skill competition held in cooperation with Lanling. (Sketch) The students of our department 10 won the third prize in the 20 12 National Iveco Cup Marketing Skills Competition. (Figure omitted)
Seven. course features
1, content selection specialization
2. Informationization of teaching methods
3. Specify typical tasks
References:
[1]20 10 automobile technical service and marketing professional training plan.
Model essay on automobile insurance and claims 2: analysis of the current situation of automobile insurance and claims course and discussion on its reform? This paper analyzes the subject characteristics and teaching object characteristics of Automobile Insurance and Claims, and makes a serious discussion from the aspects of teaching status, existing problems, the necessity of curriculum reform, and the countermeasures and suggestions of curriculum reform, emphasizing that the reform of this course should focus on strengthening the cultivation of students' comprehensive quality and professional ability. Work-integrated learning? The teaching mode of "Auto Insurance" course enables students to have the professional ability to engage in auto insurance-related work through the study of this course.
Keywords: auto insurance and claims; Current situation of teaching; Curriculum revolution
With the increasing number of cars owned by residents in our country, the risks in the use of cars also arise, and the legal disputes between insurance and claims are also increasing. As an industry and a new course, automobile insurance and claim settlement came into being.
The history of offering this course in Chinese universities is not long. This paper systematically analyzes and discusses the course orientation, teaching objectives, teaching objects and teaching methods, and puts forward many reform methods from the aspects of teaching content, teaching mode and assessment methods. Doing a good job in the construction of this course will lay a good foundation for the follow-up courses such as automobile comprehensive training and graduation comprehensive practice, help students to apply the relevant knowledge and ability of automobile insurance and claim settlement in practice, promote the cultivation of automobile-related professionals, expand the employment channels of graduates and broaden their professional advantages.
First of all, it analyzes the current situation of automobile insurance and the process of claim settlement.
The course of automobile insurance and claim settlement is Beijing Union University (hereinafter referred to as? Our school? ) core course of automobile service engineering. With the rapid development of China's insurance industry, the curriculum construction of insurance science has been continuously strengthened. The 20 12 version of the syllabus of our school sets this course as a key course, and urges the teachers to have different teaching quality requirements from other professional courses, so that students can apply what they have learned. In the past teaching, this course introduced the principles, systems and clauses of automobile insurance to students too much, but involved little practical knowledge, such as how to evaluate the loss of accident vehicles after traffic accidents, how to determine the loss cost, how to conduct accident scene investigation, how to identify insurance fraud, etc., which are exactly what students need to master and will use in future practical work.
This course is for junior or senior students majoring in automobile. They have a certain knowledge base of laws and regulations and have the knowledge structure of automobile professional courses. Their self-study ability has been exercised and improved to a certain extent, and their awareness of success and knowledge has been obviously improved, and their awareness of participation behavior has been obviously enhanced. According to students' learning characteristics, to form a student-oriented teaching model, it is imperative to start with satisfying students' interests and meet the needs of students' professional ability and lifelong development.
Second, the current problems in China's insurance teaching
1. Students' misunderstanding of the insurance industry leads to insufficient learning motivation.
Due to the late start and slow development of China's insurance industry, people know less about insurance, and some insurance practitioners have low quality, which leads to many prejudices against the insurance industry. This kind of negative influence has a great influence on some students, and also has a negative impact on the learning of the course.
2. Teachers' lack of practical experience leads to poor teaching effect.
Automobile Insurance and Claims is a practical course, but there is a common problem in the teaching process, that is, the traditional teaching mode is adopted, that is, the teacher speaks on the podium and the students take notes at the bottom. The lack of students' subjective initiative affects the teaching effect to some extent. The teaching reform advocated in recent years is a mere formality, without touching the fundamental change of teaching methods. In the teaching process, most teachers give priority to theoretical knowledge, taking into account the practical requirements of insurance claims, and some teachers adopt case teaching method. However, due to teachers' own lack of practical experience, it is difficult to be vivid in the teaching process and can't arouse students' * * *
3. The teaching effect of insurance training is not good.
First, the investment in training base construction is insufficient. Without the necessary training base or laboratory, it is difficult to carry out corresponding training or practice, which has become one of the bottlenecks affecting the development of insurance education in China. Second, the practice teaching method is single. In the teaching process, emphasizing theoretical teaching and neglecting practical operation leads to students' poor practical ability and lack of innovative spirit.
Third, the teaching reform of automobile insurance and claim settlement.
1. Teaching content reform
Is the reform of teaching content to highlight teaching students? Professional ability? Positioning, highlighting key points, highlighting characteristics. The course content should adapt to the ever-changing social needs and talent training needs, embody the modern educational concept, conform to the scientific, advanced and teaching laws, and promote the all-round development of students. The teaching content of this course should be based on the actual business situation of the automobile insurance industry, and on the basis of ensuring the original system structure of the original textbook, the focus should be on teaching students the methods and skills of field survey. In the teaching process, use? The actual situation is import? This paper introduces the teaching content in a brand-new way, focusing on the processing flow of automobile insurance and claims, the on-site investigation of accident vehicles, and the calculation method of damage and compensation for accident vehicles.
2. Teaching method reform
In order to improve the teaching quality and embody the ability-based and student-oriented teaching concepts, the reform of teaching methods requires scientificity, rationality and effectiveness.
(1) case teaching method. The course of automobile insurance and claim settlement is a practical course. How to make students feel more about the practice of automobile insurance, combining theory with practice, is a problem that must be paid attention to. By using various vivid cases, students can better digest what they have learned, greatly enhance their practical ability and improve their knowledge application ability, thus reducing their adaptation time to work.
(2) Project teaching method. Project teaching method is that students cooperate with each other to complete the teaching of automobile insurance underwriting, underwriting, receiving reports, accident investigation and loss determination and claim settlement. For example, teachers can design a teaching project of auto insurance sales according to the actual workflow of auto insurance exhibition industry. To complete this project, students must master professional knowledge such as automobile insurance types and automobile insurance contracts, so as to understand the insurance products they sell, introduce their products to car owners and design insurance schemes for car owners. Students should also master relevant legal knowledge and communication skills.
(3) role-playing. For some special projects, the teacher arranges the situation of the role, arranges the students in a simulated real working environment, requires the actors to deal with various possible problems, evaluates their psychological quality and potential ability in various ways, evaluates and gives feedback on their behavior, and helps them develop and improve their behavioral skills. This teaching method can be used when explaining the conclusion, modification and termination of automobile insurance contracts.
(4) Keyword card method. Students read the materials given by their teachers, find out the key words and analyze them. This method is suitable for the basic theoretical knowledge of automobile insurance and can cultivate students' abilities of self-study, listening, concentration and analysis.
3. Reform of examination methods
Make a reasonable assessment plan and establish assessment standards based on process assessment and ability assessment. By combining written test and oral test, the phased test is strengthened in the teaching process, so as to realize the mutual self-evaluation of project team members and the teachers' evaluation of students' completed projects and personal abilities, thus forming the purpose of comprehensive evaluation of students' professional theoretical knowledge and practical operation skills.
4. School-enterprise cooperation enhances the importance and practicability of practical training.
Through the mode of industry-university cooperation, teachers and students can keep abreast of the changes in insurance business and improve their practical teaching ability and learning effect. Through internship in insurance companies, teachers and students can actually get in touch with the all-round changes brought by the new Insurance Law to insurance companies and insurance business, which is conducive to adjusting and modifying the teaching content in teaching. There are many business personnel with rich practical experience in insurance companies. They cooperate and communicate regularly, which greatly improves the level of insurance practice teaching in the process of guiding students.
As we all know, the quality of teaching is the image of a school. It is the basic premise of the sustainable development of higher education to establish a correct view of quality and understand the importance of teaching quality. Only by constantly improving the quality of teaching can we ensure the smooth completion of teaching tasks.
References:
[1] Li Jingzhi, Zhao Changli. Automobile insurance and claim [M]. Beijing: National Defense Industry Press, 20 10.
[2] Chen? Clear. Application of Case Teaching Method in Automobile Insurance Teaching [J]. Journal of Guangdong Light Industry Vocational and Technical College, 2007(4).
[3] Huang Luyan. Automobile insurance and claims teaching [J]. Science and Technology Information, 2009( 15).
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5. Introduction of auto insurance claim knowledge.
6. Relevant insurance documents