The library attaches importance to the basic work of reader service and constantly improves the working conditions of reader service. At present, there are more than 70,000 licensed readers, and the annual circulation of books in the library exceeds 2.3 million. For the convenience of readers, there are business personnel in each branch library service window to provide consulting services for readers, and try their best to borrow books on an open shelf. In the basic branch library, medical branch library and agricultural branch library, the whole library building is fully open in general layout, pattern and openness. With the deepening of library services and the gradual development of digital services, services such as retrieval and novelty retrieval, document delivery and interlibrary loan, topic selection service, personalized service and user training have developed rapidly, with more than 6,000 users visiting the library website every day. Readers can query books and periodicals remotely through "Bibliographic Inquiry (IPAC)". Library staff not only provide readers with services and guidance on the retrieval and utilization of various literature resources inside and outside the library, but also provide full-text retrieval services for online open access journals. On the basis of making full use of the existing functions of Horizon, the library has also developed a series of new service functions, such as e-mail service for new book bibliography, instant e-mail notification service for new periodicals, e-mail book reminder service, appointment notification service, and new catalogue push service.
Interlibrary loan and document delivery in libraries have become popular services for users, and the business volume is increasing. As the center of CALIS province and the national discipline center of CASHL (China Academic Humanities and Social Sciences Library), Zhejiang University Library has established business contacts with more than 60 document service institutions, such as British Library, PQDD Agency, National Library, Document Information Center of Chinese Academy of Sciences, and well-known university libraries at home and abroad. In the past three years, more than 10,000 documents have been successfully delivered to readers, which has become an effective way for readers inside and outside the school to obtain the original documents.
As the "Sci-tech Novelty Retrieval Workstation (Z09) of the State Education Commission", the Library Novelty Retrieval Center is an authentication institution directly under the Ministry of Education, providing sci-tech novelty retrieval consulting services for universities, government agencies, industrial and mining enterprises and scientific research institutes in Zhejiang Province and surrounding provinces. The number and quality of novelty retrieval projects completed each year are among the best in the Sci-tech Novelty Retrieval Station of the Ministry of Education, and the novelty retrieval service has become an indispensable part of teaching and scientific research in the school.