2. Users can go to the customer service center for a solution once they have any questions they don't understand. The customer service center includes four sections: Help Center, Taobao Friend Help Bar, Taobao University and Business Security.
3. The success of Taobao Virtual Community promotes the trust of consumers. Virtual community consists of suggestion hall, consultation office, Alipay school, Taobao stories and experiences.
4. Taobao's real-name authentication. Once Taobao finds that the main content in the user registration information is false, Taobao can terminate the service agreement with the user at any time.
5. Take advantage of network information to establish an open and transparent credit evaluation system. The basic principle of Taobao's credit evaluation system is that after the transaction is successful, both parties give each other a credit evaluation.
6. The online portal of "Online Store Transfer" was officially opened on July 24th, 20 13, which means that online store operators can apply for "transfer" to the platform as long as they meet some necessary conditions in the future; After the transfer, the reputation of the online store remains unchanged, and all business activities are uniformly retained. At the same time, Taobao also has certain restrictions on both sides of the store transfer. For example, various service agreements signed by the original store will be undertaken after the transfer.
Extended data
Taobao's first order was a second-hand camera.
At the beginning of the launch, everyone was very strange to this new website, so the completion of the first order is very important. There is a Japanese studying in China. His name is Cui Weiping. After contacting Taobao, Mr. Cui thought that he had an idle digital camera in his hand and hung it on Taobao for sale.
In this process, many people came to ask, but for various reasons, no deal has been reached, and Mr. Cui once wanted to give up. It happened at this time that I met a man who wanted to buy this camera. After some bargaining, the biggest problem is how to guarantee it. Customers are also worried that they will be cheated after payment. After patient communication and explanation by Taobao customer service, and promised to be guaranteed by the website, the order was finally completed.
Baidu encyclopedia-Taobao. com
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