Automobile maintenance, automobile maintenance; Development trend; With the deepening of the reform and opening-up policy, China's economy has achieved rapid development, and it has become one of the emerging automobile production and consumption countries in 2 1 century. The number of cars in China is increasing year by year. In just a few years, with the development of automobile industry, automobile maintenance industry has mushroomed and become an indispensable service guarantee for transportation industry. Especially in recent decades, due to the introduction of foreign capital, technology and advanced management concepts, the technical performance of automobiles has been greatly improved. At the same time, the automobile maintenance industry has also suffered unprecedented pressure and challenges. In order to survive and develop, some automobile maintenance enterprises have introduced the world's advanced maintenance instruments and equipment, and paid more attention to the cultivation of the skills and quality of maintenance personnel. Facing the opportunities and challenges of the new era, it will have a great positive impact on the formulation of the future development strategy of China automobile industry to deeply explore the future development trend of China automobile maintenance. 1 background analysis of China automobile maintenance market 1. 1 basic situation of automobile maintenance industry With the rapid development of China's economy, the automobile market in China has shown a sustained growth momentum. China Automobile Association predicts that the growth rate of automobile production and sales in China will reach 10- 15% in 20 13 years. As the most profitable industry in the automobile industry chain, the automobile service industry (including automobile maintenance industry) has also begun to rise rapidly, but at the same time, we also see that compared with other developed countries in the world, China's automobile maintenance industry still has a long way to go. 1. 1.65438+ The main reasons for the sharp increase in car ownership are as follows: ① the annual per capita income of urban residents has increased year by year, and the ability to buy cars has been enhanced; (2) The import tariff of automobiles is decreasing year by year, and the sales price of automobiles is generally decreasing; A series of national policies have improved the automobile consumption environment; ④ With the development of road traffic in China, the investment in transport vehicles is increasing. Automobile maintenance industry is an indispensable service pillar and guarantee for transportation industry. With the increasing number of cars, it can be said that the automobile maintenance industry has ushered in a rare development opportunity and huge development space. 1. 1.2 The automobile market puts forward higher requirements for automobile maintenance enterprises. As a modern means of transportation, many car owners pay more and more attention to the time and efficiency of automobile maintenance enterprises. It can be said that time is money and efficiency is life. With the development of the automobile market to a higher level, car owners have higher and higher requirements for automobile maintenance enterprises, and most of them require convenient, timely and high-quality automobile maintenance. In addition, car owners pay more attention to the culture and brand of automobile maintenance enterprises. 1. 1.3 The maintenance object is becoming more and more scientific and technological. In recent decades, various high-tech technologies have flooded into the automobile kingdom, making the electronic level of automobiles increasingly improved. The traditional maintenance methods of "seeing", "listening" and "touching" can no longer meet the increasingly strict maintenance standards of modern cars. Nowadays, cars have entered the era of intelligent control in many aspects, such as the power, safety and comfort of cars. Various high-tech technologies have been widely used in automobiles, such as electronic anti-lock braking control system, fault self-diagnosis system, driving acceleration slip adjustment and other technologies. The latest automobile products have realized the intelligence of almost all functions of the whole vehicle. 1.2 problems in automobile maintenance industry 1.2. 1 automobile maintenance enterprises are small in scale and their service quality is uneven. [2] At present, the common problem of automobile maintenance enterprises in China is that the layout of maintenance enterprises is unreasonable and the corresponding service quality is uneven. The first-class automobile maintenance enterprises and the second-class automobile maintenance enterprises have good service quality and large scale, but they are mainly concentrated in densely populated cities. However, small and medium-sized automobile maintenance enterprises below the municipal level or at the county level lack strong technical support and weak social influence, which leads to their irregular business behavior. Once there is a dispute between the maintenance parties, it is difficult to solve it according to law. Even some automobile maintenance manufacturers do not have the conditions to continue to operate in order to pursue economic benefits. 1.2.2 the technical level of small and medium-sized automobile maintenance enterprises is low, which is mainly manifested in the following aspects: first, there is a lack of modern maintenance technicians, and the education level of automobile maintenance personnel in most maintenance enterprises is not high. They all changed from apprentices to skilled workers, unable to master the latest maintenance technology and advanced equipment at home and abroad, and difficult to adapt to the growing demand of modern automobile industry. Second, there is a lack of the latest detection and diagnosis equipment, and the traditional detection and diagnosis methods based on employees' manual skills can no longer meet the increasingly strict automobile detection standards. Therefore, a large number of advanced diagnostic equipment is an inevitable requirement for the development of automobile maintenance. 2 Analysis of the development trend of automobile maintenance in China 2. 1 Computerized and networked maintenance management means Traditional automobile maintenance enterprises mainly rely on manual management, with high management cost, low work efficiency and error-prone data statistics. With the advent of the information and networking era, the popularity of computer applications is getting higher and higher, and its unparalleled advantages in all aspects have been widely welcomed by all walks of life, such as fast data transmission, large data processing capacity and high accuracy. For automobile maintenance enterprises, using computer management not only reduces the maintenance cost, but also shortens the waiting time between operation links, which can greatly improve the work efficiency [3]. Therefore, the computerization and networking of automobile maintenance management means will effectively promote the technical level and management level of automobile maintenance enterprises in China to a new level. 2.2 The focus of maintenance will shift to replacement maintenance and non-disassembly maintenance. The traditional maintenance method has complicated procedures and long maintenance period. The whole maintenance process needs disassembly, disassembly, cleaning, inspection, maintenance and final assembly. This maintenance method, which mainly relies on manual management and manual diagnosis, has low efficiency and poor vehicle stability, and obviously cannot meet the market demand, especially in today's market environment where there are many kinds of vehicles and economies of scale are pursued. Traditional maintenance methods can no longer meet the strong requirements of car owners for time efficiency. Therefore, it is inevitable that the focus of automobile maintenance will shift to rapid replacement and maintenance. For automobile maintenance, at present [4] many domestic automobile maintenance enterprises are still adopting a relatively backward maintenance system-"disassembly, cleaning, inspection, maintenance and elimination of hidden dangers" as the basic maintenance procedures. This maintenance system, which requires disassembly to judge whether further maintenance is needed, is being replaced by a new maintenance system, that is, the non-disassembly maintenance system based on the basic principle of "regular inspection and maintenance as appropriate". The emergence of a large number of advanced non-disassembly maintenance products provides the possibility of non-disassembly maintenance, for example, repairing excessively worn lubricants; The use of leak-proof curing agent to overcome leakage has opened up a broad market space for non-disintegration curing. 2.3 Advanced equipment such as diagnosis and maintenance will be widely used. Traditional maintenance methods mainly rely on a few experienced employees and low-grade maintenance equipment. This maintenance method, which completely depends on the manual skills of employees, requires a single model to be maintained, which is difficult to form economies of scale and meet the requirements of the majority of car owners for timeliness [5]. In addition, the modern market has more and more strict requirements for automobile performance and maintenance indicators, and it is difficult to meet the requirements simply by relying on experience and low-grade maintenance equipment. Therefore, more and more advanced maintenance equipment will flood into the automobile kingdom, such as the existing automatic painting equipment and body shaping equipment. 2.4 Chain operation mode At present, the operation mode of China's automobile maintenance market is relatively simple, and its inherent defects are still obvious. The chain operation mode can solve this problem well. Its convenient and fast operation mode not only meets the needs of the healthy development of the automobile industry, but also breaks the vertical monopoly of automobile manufacturing enterprises, making the automobile industry more systematic in service and more transparent in price. Therefore, this operation mode is deeply recognized by the majority of car owners. Modern automobile maintenance chain business model has the characteristics of large scale, wide geographical area and unique image, and it is a business model with great development potential. For example, in the United States, the top eight chain maintenance companies have nearly 6,000 maintenance outlets, and their operating income can account for half of the whole industry. At present, the chain operation of automobile maintenance enterprises in China has just started, but with the development of chain operation mode, its market share will gradually expand. 2.5 Small-scale operation mode The vastness of the service area of the automobile maintenance industry determines the decentralized operation of maintenance enterprises, especially the emergence of automobile specialized shops, which meets the requirements of the majority of car owners for maintenance speed. This decentralization and the advantages of franchise stores determine the transformation of the maintenance industry to a small-scale business model. According to statistics, the cash profit rate per unit turnover of small enterprises in the United States is 27.33%, while the cash profit rate per unit turnover of large enterprises is only 9.28%, so the miniaturized business model will be more and more welcomed by the majority of car owners, and it will also be the inevitable trend of the future development of the automobile maintenance industry. Conclusion The traditional automobile maintenance mode, management mode and business model can't meet the requirements of modern automobile maintenance development, especially a large number of foreign automobile maintenance enterprises enter the domestic market, which makes China's automobile maintenance industry face unprecedented challenges and opportunities. Only by fully recognizing the future development trend of the industry, formulating a reasonable future development strategy, grasping the latest development trend of the industry, and paying attention to the all-round cultivation of the skills and qualities of employees, can automobile maintenance enterprises ensure their sustainable development and promote the faster and better development of China's automobile maintenance industry.