The days passed silently in the blink of an eye, and we have to continue to write new poems and start a new journey. Now let's make a plan and make a good plan. How to write a plan to give full play to its role? The following is the annual work plan of the quality department that I have compiled for you for your reference, hoping to help friends in need.
The annual work plan of quality department 1 20xx is a brand-new year. The quality assurance department of the company will take the brand-new environment as an opportunity, accumulate internal forces, lay a solid foundation, focus on the basic construction of quality management, strive to create a good production and operation environment, adhere to scientific quality planning as the cornerstone, orderly and controllable process management as the means, and perfect quality system as the guarantee, create a good quality image, improve the company's strategic position among important customers, and reduce internal and external failure costs. The specific work will be carried out according to the following steps. Technical requirements, orderly logistics and transportation. Try to use error-proof technology in the monitoring of key processes. At the same time of process monitoring, we should pay attention to the overall relationship between product realization process and customer-oriented process, and the input-output relationship of the process, and strive to grasp the key points and give consideration to the overall situation.
First, quality construction.
Quality construction is an important event related to the performance of quality work. If a quality leader can't fully mobilize the enthusiasm of quality members and give full play to their talents, he is bound to fail. In the new year, the quality assurance department will focus on enhancing quality cohesion and combat effectiveness, and start quality construction from work system, personnel training, performance appraisal and other aspects.
Without rules, there would be no Fiona Fang. The quality control department will take the company's various rules and regulations as the key link and earnestly implement them. At the same time, it will give high-quality members the rights they deserve, give full play to their creativity, make them the masters of their work and give them a sense of accomplishment. The function of leadership changes from decision-making to service, points out the direction when employees are confused, strives to create xxx working environment for employees, and mobilizes the enthusiasm of employees through a perfect, transparent and reasonable performance appraisal mechanism.
In order to ensure quality, we must constantly absorb new knowledge and improve our skills. It is very important to organize training in a planned and step-by-step manner. The Quality Control Department will draw up a detailed training plan, which includes quality management methods, the use of quality tools, the implementation of quality requirements, lean production mode and company management. From foundation to improvement, step by step.
Second, communication and cooperation.
Quality harmony is the basic condition to realize the company's strategic objectives. If the quality goes it alone, it will directly affect the interests of the company and seriously hinder the development of the company. Because the performance of the quality assurance department is inseparable from other quality support, it is very important to cooperate with the quality of production and operation. In the whole process of quality management, the quality control department will reach an understanding of quality through active coordination and communication, and actively cooperate with purchasing, production, logistics and other production and operation quality to solve problems, and put forward suggestions for process optimization, so that the company's various businesses can be continuously improved in the process of continuous improvement.
Annual work plan of quality department II. Continue to formulate, revise and implement product quality standard documents.
Through the previous work, I realized that some of the requirements of the product quality standards currently implemented are deviated from the actual situation, some are due to unreasonable standard formulation, and some are not seriously implemented. In the future, it is necessary to adjust and improve in time to ensure that the quality management work has rules to follow, and at the same time, it is necessary to strictly control the implementation, so that the product quality is as close as possible to the standard requirements until it is consistent.
Second, standardize incoming inspection work
In the past, only bulk and important raw materials were inspected, and the inspection items were not comprehensive enough and the inspection records were not complete enough. Sometimes, the poor quality of incoming materials will affect the quality of products. Since the beginning of September, all purchased bulk materials have been tested by aql sampling; Conduct a full inspection of valuables or raw materials that have a significant impact on quality; For raw materials that are difficult to verify, suppliers are required to provide quality guarantee. For all incoming inspection work, leave complete inspection records according to materials. For the abnormal quality of incoming materials, timely issue car (Notice of Abnormal Quality) to correct, and follow up the results of inspection and improvement.
Third, strengthen process quality control.
In recent days, due to the tight delivery date and the shortage of staff in the paste-making process, two line inspectors were temporarily deployed to help seal the label, resulting in the quality control of the process being mainly undertaken by the workshop supervisor. Due to the different work priorities of workshop supervisors, the quality situation is worrying. In order to ensure the process quality, it is planned that all on-site inspectors will return to their posts before September 4 to strengthen process control.
Some quality problems in the manufacturing industry have recurred again and again, mainly because the problems have not been dealt with and punished in time. Since the beginning of September, car (Notice of Quality Abnormality) must be issued within 2 hours, temporary rectification measures must be issued within 4 hours, long-term preventive measures must be issued within 24 hours, and handling opinions must be issued within 2 days for newly discovered batch quality accidents.
Four. Start sampling inspection of finished products of fqc.
In the early days, due to the attention to the process, the importance of sampling inspection of finished products was not fully realized, which led to customers often finding defective products during inspection. From the beginning of September, it is necessary to carry out aql sampling inspection on the finished products in storage and record the inspection results completely. If any deviation from the standards and contract requirements is found during the inspection, the production quality department shall be informed in time to correct it.
Fifth, do a good job in statistical analysis of quality-related data.
Earnestly do a good job in the statistical work of quality management related data, submit various quality reports in time, and provide reliable quality information for leaders and related quality. Report statistical data related to incoming materials, process and finished product inspection once a week.
Sixth, hold regular quality meetings.
Hold a regular quality meeting once a month, report and analyze the quality problems of last month, improve corrective and preventive measures, keep meeting minutes, and track and supervise the implementation.
The annual work plan of quality department 3 is to steadily improve the technical level, management level and service level of all employees in the engineering department; Continuously improve the company's quality management system; In order to promote the smooth development of various quality management activities and technical services and successfully complete the quality management indicators issued by the company, the 20xx annual quality management work plan is specially formulated:
A, project quality control objectives:
Focusing on the overall deployment of the company's quality management work, the Engineering Department strictly implements the national mandatory quality standards, local standards and quality requirements stipulated by the competent construction department, and strives to achieve the following objectives:
Unit engineering quality acceptance rate100%;
File acceptance rate100%;
Major and above quality accidents are zero;
(4) The first pass rate of working procedure (subdivisional work) is over 90%, and the pass rate after rectification is 100%.
Second, the main work
(a) improve and perfect the engineering quality assurance system, and lay a solid foundation for quality work. Establish and improve the quality assurance system as the focus of strengthening quality management. Combined with the actual situation of the company, a perfect quality management organization is established, and a management mode of vertical responsibility of the company's competent leaders, centralized management of engineering and technical personnel and cross-checking and learning is formed to realize scientific, standardized, procedural and institutionalized quality management.
(two) improve the quality management responsibilities of personnel at all levels, so that the responsibility content is clear. The manager in charge of the company is responsible for the unified command and deployment of quality management, and is fully responsible for the quality management of the unit. At the same time, it is necessary to decompose the quality control objectives layer by layer and implement them to managers at each level. Only by giving full play to the sense of responsibility of quality management personnel can the quality management level be raised to a new level.
(3) Strengthen internal communication. In order to ensure the continuous and effective operation of the quality management system and achieve the quality objectives, the engineering department should promote the effectiveness of the operation of the quality management system through various channels and forms, such as quality analysis and technical exchange meetings, and organize special activities (quality month and 100-day competition). Timely report the quality monthly report, analyze the quality problems existing in the construction process, and explain the rectification of quality problems in detail. The Engineering Department will hold quality analysis meetings from time to time, make statistical analysis on phased quality management and engineering quality, find out deficiencies or existing problems, and formulate corrective and preventive measures.
(four) to strengthen the quality and integrity management, and comprehensively carry out the owner satisfaction creation project. The company should aim at improving quality and service and ensure the "three implementations". First, the measures are put in place, and the company should improve the quality management measures and quality control measures, and check the implementation of the "three inspection systems" and other measures; Second, the supervision measures are put in place, and the engineering department should formulate the project quality supervision and inspection plan to supervise and inspect the key working procedures and key control points of the project; Three, the implementation of the responsibility goal, to clear the responsibility goal, subdivided into the project department and each team (ZuoYeDui), clear the responsible person, determine the management responsibility, form the goal and responsibility management system, and regularly assess the completion of the goal. In the process of project construction, according to customers' express requirements (contracts, drawings) and implied requirements (progress and quality), we will carry out customer satisfaction survey, find out the weak links in management, formulate corrective and preventive measures, pay attention to the rectification of feedback problems from owners and track the results, so as to effectively improve the quality and service and achieve customer satisfaction. Projects with serious quality problems that strongly reflect to the owner will be investigated to the end, and the relevant person in charge will be given certain economic penalties.
(5) Do a good job in employee training and steadily improve the technical level and management level of employees. Several technicians in the engineering department have just graduated, and their work enthusiasm and initiative are good. However, they lack technical theoretical knowledge and practical experience, and there are still shortcomings in integrating theory with practice, dealing with daily affairs on the construction site, dealing with emergencies, and details and points of project quality control. In daily work, we should strengthen the support, help and guidance for new employees, make them become independent technical talents as soon as possible, and improve the overall quality of engineering and technical departments.
(6) Do a good job in project services. Before the project starts, reasonably allocate engineering and technical personnel according to the project scale, and cooperate with the project department to do a good job in the blue prints.the design and technical disclosure; Before the acceptance of major processes, the Engineering Department and the Project Department shall do a good job of self-inspection and rectification to ensure that the process qualification rate is 100%.
The 4-year work plan of the Quality Department is based on our market sales order of 65,438+0,000 units and the company's eight-character policy of "high efficiency, honesty, harmony and * * * win-win". The main contents of our 20xx work plan are as follows:
1. Cooperate with the contract execution department to prepare, revise and implement the product quality standard documents.
Through nearly a year's product quality supervision and inspection, it is recognized that some requirements of the product quality standards currently implemented are deviated from the actual situation, some are due to unreasonable standards, and some are not seriously implemented. In the future, it is necessary to adjust and improve in time to ensure that the quality management work has rules to follow, and at the same time, it is necessary to strictly control the implementation to make the product quality meet the standard requirements. The department head is responsible for handling this work.
Second, standardize the quality inspection of feeding, integral ladder delivery and installation process.
In the previous incoming inspection, only the scaffolding parts, large and important parts of the whole ladder were fully inspected, and the verification items were not comprehensive enough and the inspection records were not complete enough. For parts that are difficult to verify, suppliers are required to provide quality guarantee and inspection records. For all incoming inspection, complete inspection records shall be kept according to the project name. When the quality of incoming goods is abnormal, the Corrective and Preventive Measures Handling Sheet shall be issued in time for correction, and the results of inspection and improvement shall be tracked and verified, and the whole ladder product shall be strictly verified out of the warehouse. At present, only 1 quality control specialist is responsible for the quality control of incoming and outgoing products, which is basically saturated according to the current workload and progress. In order to achieve the sales target, according to the working hours, four ladders are needed for import and export every day on average, and the quality control specialist should add two people to control the import and export.
In the past 20xx years, the quality management department did not control the quality of the product installation process. In 20xx, on the one hand, this post was established: two project safety and quality inspectors. On the other hand, the safety and installation quality in the project are strictly supervised and inspected, and the key processes such as lofting line, guide rail installation, local train, express train and hall door specified in the installation process are inspected. According to the company's sales and installation goals and the requirements of engineering installation progress, we will add 4 staff members to this position in due course.
Third, the control of product quality management system
Within 20xx years, strengthen the supervision and inspection of the quality management system, promptly correct the nonconformities found in the inspection, study and train the management documents with the personnel of the corresponding departments, strive to prevent the recurrence of the nonconformities found, improve the supervision function of the management system, and improve the work level and quality. At the same time, the managers of the company are also required to provide corresponding human, financial and infrastructure guarantees.
First, ensure a monthly supervision and spot check on the quality management system of a department;
2. Organize the whole company to conduct a comprehensive internal audit of the quality management system from April to May;
3. From July to August, organize the whole company to carry out the second comprehensive internal audit of quality management system;
Fourth, in the middle and late September, do a good job in the annual supervision and audit of the company receiving certification enterprises;
5. Organize the management review of the company's management system during 10;
Four. Work related to increasing production license
According to the company's requirements, organize relevant departments to assist in handling the elevator manufacturing license and component type test submitted to our company.
Five, do a good job in product quality and safety supervision and inspection.
Our department arranges 1 ~ 2 engineering safety inspectors to the installation site of the engineering department every month, and the maintenance department supervises and checks the quality management and safety management at the maintenance site. The engineering department and the maintenance department will upload the self-inspection results and photos of safety and quality management to the mailbox every week, and our department will write a report on the results of self-inspection and spot check and pass it on to the company leaders for guidance and arrangement.
Sixth, do a good job in statistical analysis of quality-related data.
Earnestly do a good job in the statistical work of quality management related data, submit various quality reports in time, and provide reliable quality information for leaders and relevant departments. Report statistical data related to incoming materials, process and finished product inspection once a month.
Seven, regular quality meetings.
Hold a regular quality meeting once a month, report and analyze the quality problems of last month, improve corrective and preventive measures, keep meeting minutes, and track and supervise the implementation.
Eight. Training work
First, organize the training of new employees within the department;
Second, organize the training of on-the-job staff management system in this department;
Third, organize the management system knowledge and operation training of all departments and employees of the company; Fourth, take the initiative to accept the relevant training arranged by the company and the personnel administration department. Cooperate with all departments of the company to fight side by side, build quality, brand and brand, base on Chongqing, base on southwest, advance into central China and face the whole country.
The annual work plan of the quality department is 5 xx years. Under the correct leadership of the branch company, the technical quality department of xxx interchange project takes "quality first, technology first" as the established goal. Taking the key project-Tianjin-Laiyuan Road Interchange on the Outer Ring Road as the carrier, drawing lessons from the previous construction experience in terms of technical quality, and on this basis, inheriting and breaking through, making plans for the next year:
A, construction management
1. First of all, the technical quality should strengthen the horizontal contact and communication with all departments and offices. No quality can exist and operate independently, and all departments and offices should establish cooperative relations. Only through regular communication and mutual cooperation can all departments find problems and correct mistakes in time. This is also the key to the formulation, implementation and execution of process plan. At the same time, it is also necessary to clarify the division of responsibility, right and benefit between quality, especially the details. Unnecessary troubles caused by unclear division of responsibilities between quality should be avoided.
2. On the other hand, all departments and offices should strengthen contact with the team, which is the person who manages the site. Therefore, it is particularly important for us to establish a good relationship with the team, which will greatly help improve the efficiency of the technical quality department in on-site construction quality control, and also help us to carry out our work with high quality and efficiency.
3, establish the responsibilities of various departments, clear to people. The purpose of defining job responsibilities is to clarify the division of labor and cooperation between members, so that quality work can be carried out efficiently and orderly.
4, should strengthen the familiar with the contents of the project contract, in the process of construction in a timely manner to statistics of quantities, for the record, make detailed records, keep the relevant text and video materials, for use in the final accounts of the project and claim. For subcontracted projects, the personnel of the project technical department should be more familiar with the contract, so as to clarify the relationship between the responsibilities, rights and interests of both parties. It is more conducive to the development of on-site project management and provides a strong guarantee for project quality and enterprise benefits.
Second, the technical quality
In daily technical work, our work generally focuses on three points: first, on-site quality control; The second is the test and inspection of raw materials, finished products and semi-finished products related to the project; The third is the collation of technical data.
1. In terms of on-site quality control, a full-time and part-time quality engineer system is implemented. The full-time quality controller will bring the old with the new, cultivate new people, and pay special attention to the on-site quality work to ensure that the progress and quality of each working procedure are under control.
2, should strengthen the management of the test work. First of all, it is necessary to ensure that the testers master the first-hand information on the use of raw materials on site. Test workers are required to go to the site every day to investigate the feeding and use of raw materials. According to the feeding situation and specification requirements, witness sampling is carried out reasonably, and the test cost is strictly controlled.
3. The compilation and arrangement of technical data is a very important work. In order to avoid the confusion of data, it will bring trouble to many aspects such as measurement and payment, data access and completion work. Data management personnel should strictly summarize management data, do a good job in data classification and filing, and prevent data management from being chaotic. In addition, data management personnel are required to be familiar with the construction site properly, which is also conducive to the compilation of technical data.
Third, process efficiency.
In the process of making process plan, several sets of alternative plans should be made according to the difference between the construction cost and the operability of process plan, and then the plan with the best comprehensive indexes such as cost and operability should be selected as the technical guidance of construction, so as to control the engineering cost in technical links and create benefits for enterprises.
Four. Job prospect
As a member of the Tianjin-Laiyuan Road Interchange Project of the Outer Ring Road, we should strengthen team spirit and twist into a rope in our future work. Focus on the interests of the project, as always, adhere to the rigorous and pragmatic style, constantly improve yourself, further solve and improve the quality, technology, construction and management problems in the construction, and make yourself by going up one flight of stairs.
The 6-year work plan of the Quality Department aims to establish the awareness that quality is the life of the enterprise, ensure that quality is the future defender of the enterprise, and create an excellent corporate image with high-quality products. According to the task objectives of GK thermal insulation mortar output 1 10,000 tons, GK rubber powder output of 5,000 tons, GK anti-crack mortar output of 9,000 tons and GK interface mortar output of 500 tons in 20xx, the quality department has formulated the following work plan:
First, establish a total quality management system.
At present, there is a serious shortage of human resources in the quality department, with only two people, including the minister 1 and the chemist 1. But the scope of responsibilities is very wide, including: feeding, process control, warehousing, delivery, complaint handling, as well as system improvement and quality establishment. Therefore, quality management needs to be systematized and standardized more and more.
Second, raw materials and formula control
Due to the influence of product characteristics and packaging requirements, some incoming materials can not be inspected in time and effectively, and only the surface phenomenon, humidity and fineness can be preliminarily judged and confirmed, but these links may lead to production delay and unstable product quality, causing customer complaints and quality target assessment. In view of this, it is necessary to strengthen the source control, that is, the quality assurance control of suppliers, and stabilize the quality of incoming materials through the audit of supplier system and the tracking of quality improvement activities.
At present, the quality and performance of thermal insulation materials have reached the best. Under the condition of stable quality, the formula can be adjusted appropriately, thus reducing the cost. (Note: it can only be adjusted according to the stability of production) Quartz sand, the main raw material in anti-crack mortar and interface mortar, can be replaced by river sand when the construction allows, so as to reduce the cost.
Third, process control.
In view of the fact that the qualified rate of finished product quality is 65,438+0,000%, and in order to ensure the expansion of subsequent production scale, it is planned to adopt the method of combining self-inspection of production department and quality department (production inspection+finished product sampling+delivery confirmation). Of course, inspection is only a means of quality assurance, which will inevitably lead to the outflow of defective products and increase the cost. Therefore, the most effective way is to improve the quality awareness of production operators, strengthen the concept of quality standards, and control the quality of products from the source, so as to ensure that production is inspection, products are good products, and product quality can be better controlled. To this end, it is necessary to implement:
1. Make the defective products into templates and put them in conspicuous places in each process.
2. Show all kinds of bad pictures complained by customers and stick them on each process to guide production.
3. Make the corresponding standard into an intuitive file, which is convenient for the operator to check.
4, workers' quality awareness education and training
5, regular quantitative inspection, make inspection records.
6, the quality control of each process.
7. Deal with the abnormal situation at the production site immediately.
Four, after-sales customer complaint handling
Handle customer complaints in time, find out the reasons, formulate improvement measures in time, implement the improvement measures in the process, and confirm the effect. Maximize product quality.
In the new year, we have the previous experience, but we are also facing new challenges. We must work harder, concentrate more, be more patient and be more careful to finish the work in the coming year, and achieve quality first.