On the 24th, after the girl posted a video on the social platform to tell her experience, she got overwhelming concern and greetings from netizens. On the morning of 26th, Meituan, the girl's company, responded to the The Paper reporter that the girl had been appeased and had to bear the loss of the order, and said that "every effort deserves respect".

Girls are humiliated when they send takeout food, and they are "not qualified to take the elevator"

Bian Xiao, a girl, introduced in the video that she is a sophomore and started to work as a summer job this year. It has been more than 20 days since delivery.

On July 24th, a particularly depressing thing happened to Bian Xiao. A female customer ordered a bowl of beef noodles at a price of 17 yuan. Bian Xiao came to the community with beef noodles. Because the owner couldn't get into the elevator, she called the female customer. The female customer said, "Can't you climb the stairs? It's not that your legs are not long, and the fourth floor is not high! " "Although full of grievances, Bian Xiao climbed the stairs to send beef noodles to the door.

After this order was issued, Bian Xiao received another order in the same community, which immediately exceeded the time limit. On her way, the female customer who ordered before called her to come back. Bian Xiao hurried back and found that the customer spilled the beef noodle soup. The customer threw the noodles directly on the floor, and the soup spilled all over Bian Xiao. Also humiliated her: "It is not good to send takeout. If you don't go to college at this age, will you still send takeout? "

Bian Xiao quickly explained that this may be because the merchant didn't pack it well, so he could buy another one for the customer. The customer immediately warned Bian Xiao to give her five minutes, or she would complain. After that, Bian Xiao spent 17 yuan himself and bought another copy for his customers.

Bian Xiao cried and said that it had been sold for more than 20 days, and there were no complaints or bad reviews. It's very sad and wronged to meet this kind of customer for the first time.

Bian Xiao shed tears while telling a story.

The company appeases the girls and bears their losses.

After the video was sent out, Bian Xiao received a lot of support and comfort from netizens, and some netizens suggested that she expose the customer's information to see who it was. In the video released later, Bian Xiao thanked the netizens for their support and understanding, and said that he was full of strength and happy now. Although there are some grievances, she doesn't want to expose her customers, because she doesn't want to violate the company's regulations, and she doesn't want her customers to be violently attacked by the Internet.

Bian Xiao said that she is an optimistic person and smiles every day. Although delivery is very tiring and hard, she is very diligent. She sends a lot of orders every day, which is bigger than the orders of some old riders.

On the morning of 26th, Jim's journalist contacted Meituan Company, which serves Bian Xiao. Meituan replied that the company had contacted the local stationmaster to appease Bian Xiao as soon as possible and assumed the losses caused by the order. At present, Bian Xiao has begun to carry out orders.

Meituan said that although Bian Xiao only delivered orders for more than 20 days, she was very professional and optimistic, devoted herself to every order and often achieved good results. The American delegation believes that Bian Xiao's efforts deserve respect and kindness. "Every effort deserves respect."

In order to continuously improve the running experience of summer part-time riders, at present, Meituan has issued safeguard measures to protect the rights and interests of summer part-time riders to distribution partners all over the country. The US delegation reminds riders that if they encounter similar scenes or other difficult situations during the single run, they can call the rider's customer service for help.

Yang, a lawyer of Liaoning Changxin Law Firm, said that from the description in the video, the client's language did not reach the level of "openly insulting others" and was not enough to bear the conditions of public security punishment. However, Yang believes that people should be equal, and delivery personnel and customers should communicate on an equal basis and respect the labor and personality of others. Respect for others means respect for yourself.