Thin, with a ponytail and a pair of glasses. Lu is far from the image of an "iron-faced tax official". But it is such a delicate and gentle young woman who has become the most effective "gatekeeper" of Yangzhou local tax. Her "principles" make intercessors blush; Her "thoughtfulness" makes taxpayers pay tribute; She improved the tax service day by day with her own experience. As the head of the tax service section of the first branch of Yangzhou Local Taxation Bureau, Lu, who has a small official but holds a heavy power, has fulfilled the oath of "start with me and follow me" made by a grassroots party member. Her innovative work style, which dares to be the first, has also become a microcosm of grassroots party member's "promoting scientific development and building a happy Yangzhou". 1 Never took a penny, never had a meal. She treats strangers and acquaintances alike, and it is not feasible to intercede and give gifts. The tax service section of the first branch of Yangzhou Local Taxation Bureau where Lu is located is a real power department. As the number one person, Lu's strength is quite good. However, according to the words, "I actually have no rights at all." All tax-related matters are clearly stipulated and bound by legal provisions, and I just strictly enforce them. What I can do is not to ask guests for gifts, and I can't do gifts. " Lu simply can't remember how many banquets and red envelopes she refused during the window service of 10. In this way, the taxpayers we know now know her "rules", and no one touches this "red line" anymore. In April 2007, a catering business owner came to the window to go through the formalities of closing down. But he refused to return the invoice he received. Lu saw at a glance that the boss was "fake business suspension and really tax evasion", so she decided to refuse immediately. As soon as the scam was exposed, the boss quickly "public relations". He quietly gave Lu a consumption card worth 5000 yuan, which was rejected by Lu Yan. After the ceremony, the boss moved out of his "backstage leader". The leader made several phone calls to Lu: "I have a good relationship with the leaders of your provincial and municipal bureaus. If you have any requirements for the post, just ask. My relatives also ask you to take care of them. "Chun Mei didn't compromise. She said: "I can only do things that conform to the regulations. Please forgive me, I believe you will do the same. " I don't know how many times Lu will meet such a plea in a year. There are 46,000 taxpayers in the enterprises she serves, and there are countless scattered industrial and commercial self-employed. Millions of tax-related projects are approved by her every year. As long as she is less principled and a little more flexible, the "benefits" will be considerable. However, Lu never took a penny and ate a meal, and became a famous "tax collector" in Yangzhou. Fan, director of the first branch of the Municipal Local Taxation Bureau, commented on Lu that "it is not feasible for strangers and acquaintances to intercede and give gifts". "She is passionate about taxpayers, passionate about her career and affectionate to her colleagues." Although she is ruthless in paying taxes illegally, she is full of enthusiasm for taxpayers. Self-employed industrial and commercial households engaged in logistics business have dealt with Lu for several years. He said that he is a "good cadre who cares for taxpayers wholeheartedly". In 2005, Feng Jun worked in a private enterprise run by people released from labor reform. In accordance with state regulations, you can enjoy preferential policies for tax reduction and exemption. That year, I first contacted him. "I used to think that if you want to get tax relief, you must' say hello' to tax cadres. When I first came to see Lu, I wanted to invite her to dinner and give her a shopping card. I didn't expect her to refuse. Just when I was nervous, she had helped me get everything done. I suddenly took off the' colored glasses' for civil servants. " Lu always has the needs of taxpayers in his heart. Last year, a laid-off worker went to the tax hall to go through the formalities of tax reduction and exemption. Because he only holds a work permit and has no re-employment concession card, he does not meet the tax reduction and exemption regulations. The staff at the window suggested that he go to the labor department to apply for a re-employment concession card first, and then apply for it. However, the labor department said that the employment permit has been combined with the re-employment concession card, but it did not mention how to deal with the situation that had not been handled before. As a result, the laid-off worker went back to the tax office and made a scene. After knowing the situation in detail, Lu took the initiative to get in touch with the labor department and assisted the laid-off worker to get the corresponding documents and complete the tax reduction and exemption procedures. "I am passionate about taxpayers, passionate about my career, and full of affection for my colleagues and family." This is Wan Jing's evaluation of Lu, deputy director of the First Branch of the Local Taxation Bureau. As the head of the service department, Lu manages 30 subordinates, but she has no shelf. Once there is a contradiction between the taxpayer and the window staff, she always stands up and takes the responsibility on herself, and then analyzes what the problem is afterwards. Lu never likes to reprimand and teach his subordinates from above, but advocates an atmosphere of mutual teaching and learning in the department. Lu said that in the tax service department, there are several doctors and double bachelor's degrees. "They can all be my teachers." Under the environment of equality and mutual learning, the tax service section has become a banner of the city's administrative affairs. In recent years, it has been rated as "party member Demonstration Post" at the provincial level, "Advanced Sub-center of Administrative Affairs Service Center", "Women's Civilized Post" and "Five Stars" at the municipal level, and many people have also won honorary titles such as "New Long March Breaker". Dai Chen, a window worker, said that it was Lu who inspired and led everyone to forge ahead together with his own actions. With such an example, of course, everyone does not want to fall behind. She is the first in the province to put forward free filling business. Bold innovation is her greatest feature. Fan, the director of a branch office, said that although she had not been here for a long time, she had witnessed her many achievements in improving window service. It was Lu who took the lead in putting forward the business of filling out forms free of charge among the provincial tax authorities. Wang Ning, a financial officer of Jiangsu Petroleum Exploration Bureau, was deeply touched by this. "In the past, it was very cumbersome for us to pay taxes and fill out forms. Every time I fill it out, I'm afraid of missing it. So I think I don't have to fill out the form in the future. Once, I came up with this idea by accident. Unexpectedly, she really heard it. " Lu did as she said. She gave up her rest time and went to banks, telecommunications and insurance companies to visit and investigate. After mastering the first-hand information, she wrote a report of more than 20 thousand words. After Lu's efforts, the Municipal Local Taxation Bureau finally adopted her suggestion and began to implement free reporting business. At present, when taxpayers handle major tax-related matters, the relevant tax documents no longer need to be filled out by themselves, and all of them are filled out by the tax authorities. Taxpayers only need to sign the printed formatted documents. The phrase "running upstairs and downstairs broke his leg and looking for you to break his mouth" is widely circulated among taxpayers and is a true portrayal of administrative difficulties. Yao Zhe, an accountant in the Finance Department of Yangzhou University, said: "In the past, when we handled tax-related matters, we had to go back and forth between multiple windows. This window is only responsible for issuing tax payment certificates, and that window is only responsible for sales invoices. It's difficult to get things done in one window, and sometimes you have to queue up repeatedly, which wastes a lot of time. It was not until Lu proposed a full-featured window service that we really saved our hearts. " "Simplifying the tax process and improving the tax efficiency" has always been the goal pursued by Lu. After discovering the disadvantages of the classification window, she began to think and learn from the tax authorities of other provinces and cities. After full preparation and multi-department coordination, Lu pioneered in the whole province again, and launched a full-function window service, and put forward a 16 tax mode of "window acceptance, internal circulation, time-limited settlement and window delivery", which greatly improved the tax efficiency. At present, all materials for handling tax-related matters are transferred by tax officials, and all procedures are completed by tax officials. Now taxpayers can wait for things to be settled while drinking tea and reading newspapers as long as they send the materials to any window in the tax service hall. It is no wonder that Yao Zhe said with emotion: "It used to take a month to complete the formalities, but now it can be completed in two or three days. It is really efficient!" As a woman, almost all my delicate thoughts are used in official business. All she thinks about all day is how to improve the quality of window service, improve the efficiency of tax collection and make taxpayers more convenient and comfortable. What she said most to her colleagues in the service department was "details determine success or failure". Therefore, the staff on this "women's post" have developed a good habit of careful observation, and all of them have become good tax collectors who "think what taxpayers think and worry about what taxpayers are anxious about". If conditions permit, she should have been promoted a long time ago. But every time she meets an opportunity, she always says, you want to be a leader, who will do the things in the hall! 4 1996 After graduating from Lianyungang Finance and Economics School, he decided to be a qualified tax cadre. "I have been longing for the day when I put on my uniform since I was a child. Therefore, when I really put on the uniform of the tax official, in addition to cherishing, I feel more responsible and dedicated. " Today, she has been engaged in tax work for 15 years and also worked in tax service department for 10 years, but Lu is still a single-share cadre. As a matter of fact, with the favorable conditions, she has already had the opportunity of promotion. But every time she meets an opportunity, she always smiles and says, "If you are the leader, who will do the things in the hall?" What impressed Fan the most was that in the first half of 2009, the Municipal Bureau held a competition examination for sub-level positions, and Lu, who met the registration conditions, gave up this rare opportunity. She said that it is not easy to train a professional technician in the bureau. Let's talk about it first The first-line tax service at the grass-roots level has the characteristics of "three more and one less", that is, "more chores, more examinations, more pressure and resentment, and less promotion opportunities." After working here for a period of time, many people find various reasons to change jobs. However, Lu never took personal interests to heart, but took root. Wan Jing, the leader in charge of Lu, said that she had never seen Lu make any personal demands to the organization. Lu said that when I retire, I will be happy to recall that I worked for so many taxpayers in such a window post. Without the support of a happy family, it is impossible to continue to do well. Her selfishness is to run a happy family. In fact, Lu also has selfishness. Her selfishness is to run a happy family. "Without the support of a happy family, it is impossible to continue to do well." Lu said that as a wife and mother, she can't neglect her family because of her heavy work. Even if time is short, she will try her best to take care of her husband and children. Lu's husband, Tang Yunchao, is the director of this police station. He is busier at work than ever and travels frequently. In this way, the heavy responsibility of taking care of sons and in-laws also falls on the body. On June 5438+February, 2009, his son Lu broke his arm while skateboarding. After the plaster cast, the doctor told Lu that she had to stay up all night in case the child broke his bone when he turned over. As a result, thin Lou stayed awake for two weeks in the hospital. But she never mentioned it to any leader, nor did she take a day off from work. Colleagues saw her eyes bloodshot and asked her what was wrong. She only said that conjunctivitis had occurred. During the half month of guarding my son, I didn't miss a day's work. My mother-in-law was full of praise when she mentioned her daughter-in-law Chun. She said that the daughter-in-law is closer than her son and daughter. "She is an honest child. Although we live separately, she comes to see us every day and has dinner together. In order to accompany us, she never attends friends' parties outside. Every Sunday, she must give the old couple a day off. She does all our housework. Every time we go to other places, before returning to Yangzhou, she will definitely clean our house and make the bed warm, which makes us feel particularly comfortable. "Tang Yunchao said, this is really not simple. Coordinating the relationship between work and family requires great efforts and sacrifices. Therefore, he decided to firmly support his wife all his life.