First, the characteristics of psychological crisis:
1, burst. Crises are often unexpected, sudden and uncontrollable.
2. urgency. The emergence of the crisis has the characteristics of urgency, which requires people to respond urgently.
3. pain. The experience before and after the crisis is painful and may even involve the loss of human dignity.
4. Helpless. The arrival of the crisis often makes people feel at a loss, and the crisis threatens and destroys people's future plans. Because of poor psychological self-help ability and imperfect social psychological support system, crises often make individuals feel helpless.
5. danger. There are dangers in the crisis, which may affect people's normal life and communication, and even endanger the lives of themselves and others.
Second, college students' psychological crisis intervention
In the university campus, when we find that students are facing psychological crisis, we can use the "six-step intervention method" summarized by psychologists to carry out crisis intervention:
1, identify the problem. The first step of crisis intervention is to identify and understand their problems from the standpoint of help seekers. Interveners use active listening skills: empathy, understanding, sincerity, acceptance and respect. Including the use of open-ended questions. Pay attention to the verbal and non-verbal information of people seeking help.
2. Ensure the safety of those who ask for help. In the process of crisis intervention, the intervener should take ensuring the safety of the parties as the primary goal. Safety here means to minimize physical and psychological dangers to yourself and others. In the process of inspection, evaluation, listening and formulating the intervention strategy, the safety issue must be given equal and sufficient attention.
3. Give support and help. Crisis intervention emphasizes communication with customers. Through language, intonation and body language, help seekers realize that crisis interveners are people who can give them care and help, and make them believe that "someone here really cares about you".
4. Put forward the coping style. Help all parties to explore alternative solutions that can be used, encourage them to actively seek available environmental support and available coping styles, and inspire their way of thinking. The parties know who can care about themselves now or in the past, and there are many flexible coping styles to choose from.
5. Make an action plan. Help the parties to make realistic short-term plans, including how to provide other resources and determine the voluntary action steps that the parties understand. The plan should focus on helping all parties to solve problems in a practical and systematic way according to their coping abilities. The plan should be worked out in cooperation with all parties concerned and make them feel that it is his own plan.
6, get the commitment of the parties. Help the parties promise to take clear and positive action steps, which must be their own and can be completed from a realistic point of view. If the plan is done well, it will be easier to get the promise.