Introduction: It is said that the project manager's time allocation should be the 3-7 rule, that is, 30% time is spent on management and 70% time is spent on communication, which shows the importance of communication. The following is a case study of failed project management that I brought to you. I hope it will help you.

Communication management case

A system integrator B is responsible for the construction of three campus networks in a university town A, and is a subcontractor of a weak current general contractor. Tian is a senior project manager of system integrator B Company, responsible for the construction of three campus networks. Guan Mou, Xia Mou and Song Mou are project managers of system integrator B, each responsible for a campus network construction project. The project owner hired a supervision company to supervise the project.

The campus network construction project of University Town A contracted by system integrator B is scheduled to start on May 8, 2002 and be completed on August 6, 2004. During this period, due to the financial problems of the project owners, the construction of the whole university town was delayed for five months, and the completion date of its campus network project was also postponed to 1, 2005. During this period, Tian resigned for some reason, and the work was taken over by another senior project manager of system integrator B. When Bao visited the customer for the first time, the customer was very dissatisfied with the project status. Visiting customers with Bao are the vice president in charge of system integrator B, the sales director, the sales manager and the project managers of Guan, Xia and Song San. The customer's comments are as follows:

The progress of the campus network project you are responsible for is lagging behind again and again, and you keep on guaranteeing and procrastinating.

You can't cooperate with other contractors in the process of implementing your own project, which will affect their progress.

When you were at the project site, you didn't abide by the management regulations on the site, which caused the chaos on the site.

Your technicians are so poor that they can't answer our inquiries in time.

Bao was very angry after listening to the customer's opinions. Guan, Xia and Song also told Bao that the project site was really messy. Their work is often interfered by other contractors, but it is not their responsibility. As for the other allegations of customers, Guan, Xia and Song are innocent. The projects they manage are not that bad. Customers know nothing about the progress and achievements of their projects, but the problems are magnified or even distorted.

Question 1

Please briefly describe the possible reasons for the above situation.

Question 2

In view of the role of supervision, how can the contractor cooperate with supervision?

Question 3

Briefly point out how to make a communication management plan for projects involving multiple contractors.

case analysis

Question 1

Tian was the senior project manager of system integrator B, and later left his post and was replaced by Bao. When Bao took over as senior project manager, he seemed to know nothing about the whole project, which at least showed that there was something wrong with the internal management of system integrator B, and the supervision of the whole project was absent or ineffective, and the project experience was not accumulated into organizational assets in time.

? During this period, due to the financial problems of the project owners, the construction of the whole university town was delayed for five months? This shows that the customer's own reasons led to the chaotic situation after the project was postponed.

? As for other accusations from customers, Guan, Xia and Song are innocent. The projects they manage are not that bad. Customers know nothing about the progress and achievements of their own projects, but the problems are magnified or even distorted? This shows that system integrator B has no or little direct communication with customers, which leads to customers' unfamiliarity with their work. The information obtained by the customer from the general contractor or other contractors is distorted. Judging from the description of the test questions, it is obvious that the report of the general contractor exaggerates the problem and shirks the responsibility.

? Bao was very angry after listening to the customer's opinions. Guan, Xia and Song also told Bao that the project site was really messy. Their work is often interfered by other contractors, but it is not their responsibility? This shows that system integrator B has not established the on-site management system, or the on-site management system is not strict or clear, or the on-site management system is poorly implemented. Moreover, the responsibilities of the general contractor and subcontractor (system integrator B) are not very clear.

Finally, because the third party (supervisor) participated in this project, the supervisor monitored the whole project on behalf of the owner, but under the monitoring, the project was still in chaos, indicating that the supervision of the project was not in place.

Question 2

This is a theoretical question, which has nothing to do with the case description of the test questions.

As an independent third party, the supervisor needs to deal with the problems in the process of project construction fairly, justly and openly, and safeguard the interests of all parties. There is no contractual relationship between the supervisor and the contractor. The supervisor signs a supervision contract with the contractor to supervise the contractor's construction work according to the requirements of the supervision contract. One of the bases of monitoring is the construction contract signed by the contractor and its purpose is to ensure that the project is completed on schedule and meet the requirements of the construction contract. Therefore, the contractor should correctly understand the role of the supervisor and realize that the contractor and the supervisor are not antagonistic, but have the same goal, that is, to complete the project objectives.

What is used in the project management method? Three parties and one law? That is, project owners, contractors and supervisors all adopt project management methods to manage the project. What is the main content of supervision? Four controls, three tubes and one coordination? The contractor also needs to cooperate in these aspects, accept the supervision and coordination of the supervisor, and the relevant intermediate results need to be reviewed or reviewed by the supervisor. In addition, the contractor should actively establish a good relationship with the supervisor and communicate regularly to ensure the project? Communication barrier-free? .

Question 3

This is also a theoretical test, which has little to do with the case background described in the test. The content of the test is the formulation of the project communication management plan. This aspect is described in detail in chapter 12, and will not be repeated here.

Key points of solution

Question 1

(1) There is something wrong with the internal management of system integrator B, at least the supervision is absent or invalid.

(2) System integrator B has little or no direct communication with customers.

(3) The site management system has not been established, or the site management system is not strict or clear, or the site management system is poorly implemented.

(4) The responsibilities of general contractors and subcontractors are not very clear. Project manager circle

(5) The information obtained by the customer from the general contractor or other contractors is distorted. The general contractor's report exaggerated the problem and shirked the responsibility.

(6) Customer's own reasons.

(7) the supervision work is not done well.

Question 2

(1) The contractor shall correctly understand the role of the supervisor. They are not antagonistic to the supervisor, but have the same goal, that is, to do the project well.

(2) Both parties adopt the method of project management, and the contractor assists and cooperates with the supervisor on the project? Four controls, three tubes and one coordination? Accept the coordination and supervision of the supervisor, and the intermediate results need to be reviewed by the supervisor.

(3) The contractor and the supervisor shall communicate regularly.

Question 3

(1) Investigate the communication needs of various integrators and analyze the project stakeholders.

(2) Give play to the leading role of the general contractor and the coordinating role of the supervisor.

(3) Analyze the availability of * * * resources and introduce the resource calendar.

(4) Resolving conflicts, including expectations conflicts and resource conflicts of stakeholders.

(5) Establish and improve the project management system and supervise its implementation.

(6) Adopt project management information system.

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