Walking into the reception hall of the exit-entry management brigade of Yongjia County Public Security Bureau, a row of neat windows appeared in front of me. At the business acceptance window of 10, a thin female policeman is handling entry and exit documents for a citizen who is going to Hong Kong and Macao. She talked and laughed when dealing with business, and introduced him to the process and the documents to be prepared like an old friend she had not seen for many years. When she left, the citizen still had a faint smile on his face. She is Chen Xiao, the "Top Ten Policemen Who Love the People". Just like her name, she always has a smile on her face.
Enthusiastic service won the honorary title of "the most beautiful mother"
"Police mom, I'm here to apply for a certificate again!" The first thing Xiaoying did when she came to the reception hall of the Exit-Entry Administration Brigade of the Public Security Bureau was to report to "police mother" Chen Xiao.
Speaking of the fate with Yingying, Chen Xiao said that it was when she first entered the entry-exit management brigade. After the one-year Spring Festival holiday, the accreditation hall was packed, and a young lady stood in line with her daughter who had just reached the full moon. Chen Xiao came forward to ask and learned that her husband was from Hong Kong and needed an operation. She and her children are going to Hong Kong in a week, but they are in a hurry because they have not brought all the formalities. Chen Xiao, after understanding the situation, actively sought special approval from the higher entry-exit administration department, and expedited the handling of Hong Kong and Macao passes for her mother and daughter, thus solving their urgent needs.
Naughty Yingying has been calling Chen Xiao "police mother" since she was pregnant, probably because Yingying is her mother. Chen Xiao has a special feeling for the children who come to apply for the certificate. She always treats every child with the most sincere smile and language. In Chen Xiao, no matter how naughty a child is, he can go to apply for a certificate obediently.
A few years later, the name "police mother" naturally replaced her name. On March 20 14, Chen Xiao won the honorary title of the first most beautiful woman "the most beautiful mother" in Wenzhou.
Try your best to make every citizen leave with a smile.
In Chen Xiao's service concept, simple smile service and warm service are far from enough. She always firmly believes in and advocates her own service creed: "Under the guidance of professional business knowledge, innovative and convenient service for the people is the real service for the people."
Since he was transferred to the Exit-Entry Management Brigade of the County Public Security Bureau in 2008, Chen Xiao has earnestly studied exit-entry laws and regulations, learned professional knowledge and computer knowledge in time, and humbly consulted experts and old comrades. After years of hard work, she gradually grew into an expert in the unit. 20 14 The Ministry of Public Security introduced a series of convenience measures. She carefully studied and analyzed the actual situation of the unit and the nature of each post. Through years of work experience, she boldly proposed process transformation and resource integration, which accelerated the efficiency of window staff 1/3.
In addition, according to the normal procedure, it takes 9 links and 5 working days for citizens to re-sign their travel permits to and from Hong Kong and Macao, which will cause unnecessary losses to some citizens who are anxious to leave the country. She proposed that the re-endorsement business in Hong Kong and Macao should be "first-class" and a "one-stop" service should be opened, which greatly shortened the time for applying for a permit and shortened the re-endorsement business that originally took five working days to 1 hour, which was convenient for the citizens.
Chen Xiao said: "We can't do things for the masses at every reception, but we must do our best and let everyone leave with a smile."
On average, more than 10000 entry and exit documents are accepted every year.
Chen Xiao has accepted 858 12 entry-exit documents and received more than 50,000 people150,000 times since it was transferred to the entry-exit management brigade. Faced with the task of accepting tens of thousands of people every year, he achieved timely acceptance, standardized service and accurate entry. Eight fugitives were also arrested, prevented from applying for going abroad, and more than 0 people (times) such as impersonation and fake passport fraud were found and investigated, thus maintaining normal entry and exit order.
"In May of 20 14, Chen Xiao, relying on his rich working experience, quickly found that the applicant was suspicious. After screening and checking by many parties, it was confirmed that this person was a fugitive in an illegal fund-raising case. She calmly and tactfully stabilized the suspect, quickly launched the emergency plan, organized the police to successfully capture Lin, and won warm applause from the people who applied for the certificate. " Ke Xianxian, a policeman of the Exit and Entry Administration Brigade of Yongjia County Public Security Bureau, recalled that the situation was still a little excited.
At work, Chen Xiao is not only strict with herself, but also has her own requirements for the policemen who come to learn from her. Her innovative working methods and professional learning attitude have been fully affirmed by the leaders, and many colleagues have learned from her.
"I remember when I first transferred here, I studied with Teacher Chen. She has her own way of attracting new people. Besides good service attitude, she also needs to be proficient in business. Starting from the actual operation process and business knowledge of license acceptance, she gradually requested to compile the Compilation of Basic Business Knowledge of Entry and Exit and the Compilation of Errors and Precautions in Entry and Exit Acceptance for our study. I used to ask Mr. Chen whenever I met a problem. Sometimes I feel embarrassed to ask too many questions, but she still patiently explained it to me. " Ke Xianxian was full of gratitude when he talked about Chen Xiao.