operate
Management buyout
predict
decision-making
operate
encourage
control
Second, multiple-choice questions (this big question * * 15 small questions, each small question is 1, * * 15) Only one of the four options listed in each small question meets the requirements of the topic. Please fill in the letter before the correct option in the brackets after the question.
1. The nature of management does not include ()
A.b. scientific nature
C. Theoretical D. Artistic
People often say that the body is divided into three parts and seven parts. For this matter ()
A. feedback control is more important than feedforward control. B. Field control is more important than feedback control.
C. feedback control is more important than field control. D. feedforward control is more important than feedback control.
3. Call the supplier to replace the same equipment as the current broken machine. This is a simple equipment replacement problem, and the management skills required are mainly ()
A. Conceptual skills and technical skills B. Interpersonal skills and technical skills
C. Technical skills D. Interpersonal skills and conceptual skills
4. One of the contents of the differential piece-rate wage system is ().
A. Taylor's scientific management theory B. Fa Yueer's general management theory
C. Weber's administrative management theory D. Modern management theory
5. There is no fixed information center, and members always transmit information to each other.
A. Garden Communication B.Y. Communication
C. All-channel communication D. Wheel communication
6. According to the clarity of the plan, the plan can be divided into ()
A. Long-term, medium-term and short-term plans B. Strategic and tactical plans
C. Specific plans and guiding plans D. Procedural plans and non-procedural plans
7. () refers to the enterprise in the planning period to reflect the expected cash receipts and expenditures, operating results and financial status of the budget.
A. Operational budget B. Investment budget
C. Financial budget D. Cost budget
8. Goal setting should have a certain height and difficulty, reflecting the goal of ().
A. Differences B. Hierarchy
C. Timeliness D. Progress
9. An enterprise produces and sells a finished product. The total fixed cost is 600,000 yuan, the product price is 30 yuan per piece, and the unit variable cost is 65,438+00 yuan. The output of an enterprise when it breaks even is ().
A. 3000 BC
C.30000 dollars
10. According to the subject of decision-making, decision-making can be divided into ()
A. Long-term and short-term decision-making B. Individual decision-making and group decision-making
C. Procedural decision-making and non-procedural decision-making D. Deterministic decision-making, risk decision-making and uncertain decision-making
1 1. The following description of management scope and management level is correct ().
A. The management scope and management level * * * determine the organization scale.
B. In order to ensure the management effect, the larger the management scope, the better.
C. When the organization scale is fixed, the management scope is directly proportional to the management scale.
D The narrower the management scope, the more management levels and the flatter the organizational structure.
12. How to retain talents, reduce brain drain and give full play to the advantages of talents is reflected in the art of leadership ().
A. The art of empowerment B. The art of decision-making
C. Art of employing people D. Art of innovation
13. Conduct a comprehensive assessment and inspection of candidates to avoid generalizations, which refers to () in the principle of personnel recruitment and selection.
A. Comprehensive assessment principle B. Open recruitment principle
C. Principle of merit-based admission D. Principle of fair competition
14. The spiritual culture of an enterprise refers to ()
A. Factory capacity and appearance B. Employee style
C. Ideology deposited in employees' minds D. Product image
15. The typical representative of leadership life cycle theory is ()
A. Leadership trait theory B. Leadership behavior theory
C. Leadership cycle theory D. Leadership contingency theory
Third, multiple-choice questions (this big question * * 10 small question, 2 points for each small question, ***20 points) There are two or four options that meet the requirements of the topic. Please fill in the letter before the correct option in the brackets after the question. Multiple choices, fewer choices, and wrong choices all have no scores.
1. The roles of the manager include ()
A. Information transmission role B. Interpersonal relationship role
C. Leadership D. Decision-making role
2. The strategic evaluation is to ensure that the selected strategy has ()
A.b. applicability
C. Feasibility D. Acceptability
3. The goal is to ()
A. Guiding role B. Inspiring role
C.d. evaluation criteria
4. The types of forecast are ()
A. Social and political prediction B. Scientific and technological prediction
C. Environmental forecast D. Economic forecast
5. The control process should include the following steps ()
A.b. Measuring effectiveness
C. Correcting deviations D. Changing plans
6. The role of incentives are ()
A. it is conducive to mobilizing and stimulating the enthusiasm of employees.
B. it is conducive to unifying employees' personal goals and corporate goals.
C. It is conducive to the realization of employees' interests
D is conducive to enhancing organizational cohesion and promoting coordination and unity within the organization.
7. The types of organizational structure are ()
A.b. Vertical integration
C. Matrix system D. Network system
8. The common deviations in the interview are ()
A. First impression B. Domination and inducement of the interviewer
C. Personal likes and dislikes and prejudices D. Relative standards
9. The factors that constitute the leadership's own influence are ()
A. Moral character B. Level
C. Knowledge D. Emotion
10. The effective communication skill is ()
A. Effective communication skills of managers as information transmitters
B. Effective communication skills of managers as information transmitters
C. Effective communication skills of managers as recipients of information
D. obstacles to information exchange and their elimination
Four, short answer questions (this big question ***5 small questions, 1-4 each small question 5 points, the fifth question 4 points, ***24 points)
1. Briefly describe the characteristics of management.
2. Briefly describe the planning procedures.
3. What principles should be followed in organizational design?
4. What are the incentive methods?
5. According to different standards, what types of communication can be classified?
Five, the case (this topic ***2, ***20 points)
I. The disaster of Aswan Dam
Aswan Dam in Egypt is one of the largest dams in the world, which was completed in the early 1970s. On the surface, the cheap electricity brought by the dam to the Egyptians controlled the flood and drought disasters and irrigated the farmland. However, it actually destroyed the ecological balance of the Nile valley and triggered a series of disasters: due to the sediment and organic matter deposited at the bottom of the reservoir, the oases on both sides of the Nile lost the source of fertilizer-hundreds of millions of tons of silt, and the soil became increasingly salinized; Due to the lack of sediment supply in the Nile estuary, the delta plain of the Nile estuary shrinks inland, which makes factories, ports and national defense fortifications in danger of falling into the Mediterranean Sea. Due to the lack of salt and organic matter from land, the annual catch of sardines decreased by 6.5438+0.8 million tons; Due to the dam barrier, the living water in the lower Nile turned into a relatively static "lake", which provided conditions for the reproduction of Schistosoma japonicum and Anopheles, leading to the prevalence of schistosomiasis in the reservoir area. The disastrous consequences of the construction of this dam in Egypt have made people deeply sigh: one step away, lifelong regret!
1. What kind of decision did Aswan Dam make? Why?
2. Regarding Egypt's decision to build Aswan Dam, the following statement () is the least likely to be true.
A. When people make decisions, this understanding is often related to value judgment.
B. Although people may make a factual judgment on what the decision-making plan should achieve, it is inevitable that the decision-making plan will pay a certain price in the implementation process.
C. decision-making in reality is often multi-objective decision-making
D any decision-making scheme may bring various negative effects while achieving the expected proven effect.
3. What did the decision of Aswan Dam in Egypt give us?
Second, Henry's confusion.
Henry has worked in the data system department for five years. During this period, he rose from an ordinary programmer to a senior programming analyst. He was very satisfied with the company he worked for and was soon inspired by the creative requirements in his work.
One weekend afternoon, Henry played golf with his friend and colleague Dean. He learned that his department hired a new programming analyst who just graduated from college. Although Henry is a good-tempered man, he couldn't help getting angry when he heard that the starting salary of the newcomer was only 30 dollars less than his current salary. Henry was confused. He thinks there must be something wrong here.
Next Monday morning, Henry went to Edward, director of the personnel department, and asked him if what he had heard was true. Edward said apologetically that it did happen. But he tried to explain the situation of the company; "Henry, the market for programming analysts is very tight. In order to attract qualified talents, we must offer a higher starting salary. We really need to add a programming analyst, so that's it. "
Henry asked him if his salary could be increased accordingly. Edward replied; "Your salary should be adjusted after the normal performance evaluation time. You did a great job! I believe the boss will give you a raise then. " Henry said to Edward, "Excuse me!" He left the office, shaking his head as he walked, thinking about his future in the company.
1. How will the events described in this case affect Henry's work motivation? Which incentive theory can better explain Henry's confusion? Why?
Do you think Edward's explanation will satisfy Henry? Please provide a justification for the answer.
What do you think the company should do to Henry?
answer
1. 1 Management is a process of coordinating manpower, material resources and financial resources through planning, organization, control, encouragement and leadership, so as to better achieve organizational goals.
Management by objectives is a management method to achieve the business objectives of enterprises through the self-management of employees by setting and decomposing objectives, checking the implementation and completion of objectives, rewards and punishments and other means.
Prediction is to estimate the future environment according to the known factors in the past and now, and to estimate and evaluate the future development trend of things by using the existing knowledge, experience and scientific methods.
Decision-making is the process of analyzing and judging future behavior and choosing a reasonable scheme from two or more feasible schemes, that is, multi-scheme optimization.
5 Staffing refers to the proper and effective selection, training and evaluation of personnel, with the purpose of equipping appropriate personnel to enrich the positions stipulated by the organization, so as to ensure the normal conduct of organizational activities and further realize the established goals of the organization.
Motivation refers to a psychological state of people, which has the functions of strengthening and stimulating motivation, promoting and guiding behavior to the goal.
Control refers to the management activities of receiving relevant information inside and outside the system, supervising and inspecting the system according to the established objectives, finding deviations, taking correct measures to make the system run according to the predetermined plan, or appropriately adjusting the plan to achieve the expected purpose.
Second, 1-5 CDBAC
6- 10 CCDCB
1 1- 15 ACACD
Three. 1-5 ABD BCD
6- 10 ABD BCD ABCD ACD ACD
Fourth, short answer
Characteristics of 1: the carrier of management is organization;
Management has a purpose;
The object of management is organizational resources;
Management is the application process of various functional activities;
The core of management is to coordinate various interpersonal relationships;
Management activities are carried out under the constraints of the internal and external environment of a specific organization.
2 measure opportunities;
Determine the goal;
Clear planning premise;
Put forward a feasible plan;
Evaluate alternatives;
The selected scheme;
Drafting support plans;
Prepare the budget.
3. The principle of unified command;
Principle of division of labor and cooperation;
Principle of consistency of power and responsibility;
The principle of combining centralization and decentralization;
Principle of effective management scope;
Principle of elastic structure;
Principles of economics.
4. Material benefit incentive law;
Target incentive method;
Example incentive method;
Intrinsic incentive method;
Image and honor incentive law;
Trust, care and encouragement law;
Interest incentive law;
Training, information and improving the environment.
According to the channels of information communication, it can be divided into formal communication and informal communication;
According to the direction of information communication, it can be divided into one-way communication and two-way communication;
According to the forms of communication, it can be divided into oral communication, written communication and non-verbal communication;
According to the direction of communication, it can be divided into upward communication, downward communication and equal communication.
Verb (abbreviation of verb) case
1. 1. Decision-making under uncertainty; You can answer the case, and the keywords should include the types judged according to the consequences of the judgment.
2 .C
3. As long as the selection criteria for participating in decision-making are satisfactory enough and the positive effects outweigh the negative effects, points can be given as appropriate.
Second, 1. Henry becomes dissatisfied, his work motivation will be reduced, and his work enthusiasm will be reduced; The fairness theory in the process motivation theory can explain Henry's confusion. According to the theory of fairness, the degree of employees' motivation is not only influenced by their absolute remuneration, but also by their relative remuneration. Henry compared his income with similar employees, and the result was unfair, which produced a sense of unfairness and affected his enthusiasm.
No, the root cause of Henry's unfairness has not been solved. Can play, give points as appropriate.
3. We can guide Henry to establish a correct view of fairness: no one is aware of absolute fairness; Don't blindly compare with others. The so-called blindness stems from pure subjective comparison. It may be more objective to listen to other people's opinions. Don't pay according to your work. Pay according to work is the main killer that creates a vicious circle on the issue of fairness. You can play