If the complaint is invalid, you can do this: first of all, you must master the evidence to report the complaint, and prepare more copies, which can be used when defending rights. If there are other people who have the same demands, we can unite, react to the problems together and force each other to solve the problems. Multi-channel reaction. In addition to calling 12345, you can also directly complain to the petition department, the competent department and other places.

This law is based on Article 15 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests: Consumers have the right to supervise the protection of goods and services and consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests and violations of laws and dereliction of duty by state organs and their staff in protecting consumers' rights and interests.