Beauty salons are also very common in our life during the reception. General beauty salons have standardized language and action requirements from welcoming guests to seeing them off. Let's first understand the reception process of beauty salon service.

Beauty salon service reception process 1 1 reception of customers

Receiving customers is the first step after their progress, and it is also the beginning for customers to understand beauty salons. The first feeling and impression are very important, which is directly related to whether the customer will be retained. Therefore, some high-end beauty salons will set up hostess at the front door just to make customers feel respected and valued.

For a small beauty salon, there is no need to go to so much trouble, but it is also necessary to arrange a beautician to receive it, or the beauty salon front desk is responsible.

When receiving customers, keep smiling and say hello, "Hello, welcome!" "After the customer comes, let her sit down first, and then serve tea to make the customer feel at home.

Step 2 fill in the documents

For beauty salons, customers are God, because all the sales of beauty salons come from customers' consumption, so we should do everything possible to keep every customer who comes to visit. So how to retain customers? Filling in customer files is the simplest and most effective method.

After the arrival of a new customer, the front desk can ask the customer to fill in a customer file. The file should contain the detailed information of the customer, such as name, age, work, hobbies, etc. After the beautician has finished nursing for the customer, she should record the nursing situation in time for the next reference.

Step 3: Test the skin.

Generally speaking, beauty salons will have their own skin tester, and customers should do skin tests before doing nursing. The beautician can prescribe the right medicine according to the test results.

4. Advice and suggestions

After customers come to the beauty salon, beauticians should take the initiative to ask customers' questions and understand their needs, such as body shaping, breast enhancement, slimming and so on. Some customers come here with questions. If the beautician is too passive, it will easily lead to the loss of customers.

After understanding the needs of customers, beauticians should give their own suggestions, recommend to customers and provide corresponding care. It should be noted that in the process of making suggestions to customers, customers' spending power should be fully considered.

5 care for the skin

New customers usually want to know more about our products, projects and services when they come to home for nursing. So at this time, the beautician should satisfy the customer's psychology. When you take care of her, you should introduce the efficacy of each product to her in detail.

In the process of nursing, you can simply communicate with the customer, such as teaching her some common sense of daily skin care. After nursing is completed, customers often want to confirm the effect immediately. At this time, the beautician should do a good job of analysis before and after nursing for her, so that customers can really feel the effect.

Step 6 sell products

Some beauticians begin to prepare to send customers out after finishing their care. In fact, this is very unprofessional. When the customer sees the effect before and after nursing, as a beautician, he should make a second recommendation to the customer while the iron is hot and introduce the skin care products related to the beauty salon to the customer.

6. Pay to see the guests off

After the payment is completed, the beautician should make an appointment for the next treatment, send the guests out and let them feel your enthusiasm and respect.

Beauty salon service reception process 2 beauty salon reception etiquette process

1. Station Gate: The station gate is divided into two persons and one person. Generally speaking, if you are not busy, double is best. When standing at the gate, you should face the door at 45 degrees, be familiar with the overall environment and situation in the store, and guide the guests to sit in the right position. Standing at the door is usually an assistant's job. If all the assistants are busy, can the designer stand at the door? Can the manager go to the door? Because of this, guests will feel more cordial and realize that our culture is different from other stores, its word-of-mouth will spread further and its brand effect should be stronger. People standing at the gate can also greet potential customers outside the store with "hello sir" and "hello miss".

2. Seating: Guests can hear the reception language when they enter the door, and open the door. "Welcome to XX store, sir. How many ladies are there?"

"Come in" and "Please come with me and sit here". When customers pass by other employees, every employee will greet the touched customers. If guests wear coats, backpacks and rain gear, they should put them in the clothes hanging place and bag storage place, and tell them to take out valuables such as mobile phones, wallets and important documents.

4. Help the guest pull out the chair, say "Miss, please sit down" and cooperate with the gesture.

5. "hello, miss, I'm teaching assistant No.3 in our shop. My name is XX. I feel very honored to serve you today. This is the latest hairdressing magazine this month. " Put your hand in the customer's hand, and then prepare the drink. "Miss, do you want to drink black tea or boiled water?" Boiling water is usually warm water. When handing water, you usually stand on the left side of the guest, with your right hand down and your left hand on the table. Usually say, "Miss, this is your boiled water. Be careful."

6. "Miss, what project do you need to do today? Want to make a new look, right? Do you have a designated barber? No, it's okay. I'll introduce you to a very good barber. A moment, please. I'll find you a barber so that you can get to know each other first. " There must be a 2-minute pause in the middle, so that the stylist can prepare his own hairstyle book and the latest hairstyle information to communicate with customers. Whether the customer is appointed or not, the barber must arrive at the customer's side within one minute. "Young lady, this is the hairdresser I just introduced to you. His name is XX. "

7. Designers, whether new customers or old customers, should analyze their hair quality, choose shampoo suitable for the scalp of the day and analyze their hair styles. Before leaving the client, you should leave a personal hair album, so that the client can refer to his favorite hair style and communicate with each other later (refer to the service mode of the stylist for one minute).

8. When designing for customers, assistants or designers should take the initiative and enthusiasm to take customers to the cashier. When the customer pays the bill, should the clerk tell you that he is satisfied with my service today? If there is any poor service, please give me more advice, and I accept it with an open mind.

The stylist will ask: Miss, are you satisfied with the shape I designed for you? Do you have a problem with that? Please give us your valuable comments so that we can correct them next time and leave your contact information. This is our store's phone number XXXXXX. If you can't take care of it when you go back, call or come over and I'll teach you how to take care of it or correct it. The assistant and stylist had better bow 45 degrees together to express their gratitude. And thank you for coming, welcome to come on behalf of your friends next time, XXX store looks forward to your visit! Goodbye!

Beauty salon reception etiquette process: shampoo

1. The assistant puts on the shampoo kimono for the guest, tidies it up, fastens the belt, adjusts the tightness, and then puts the towel. Before wrapping towels, you should stand on the guest's left, bend over at 75 degrees, one and a half steps away, and ask the customer in a consulting tone: I will wash your hair now to prevent foam from falling on you in the future. Can you loosen your collar? With the permission of the guest, put the towel, pay attention to keep the balance of the left and right length of the towel, and convert one side of the towel into a collar with the same width.

Then fold it inward together with the collar. If necessary, put a piece of plastic cloth to prevent foam from soaking the head. Finally, put duckbill clips on both ends of the towel. If a guest wears glasses, please take them off politely, put them in the prepared glasses control box and put them in a safe place, and inform the guest that he wants to wash his hair, such as: sorry, please sit up straight and raise his head slightly.

2. Before shampooing, carefully observe the scalp and hair quality to prevent scalp scarring discomfort. According to the hair quality, it is suggested that guests use shampoo suitable for their own hair quality, think from the standpoint of guests, and put forward some pertinent suggestions, with a natural and friendly tone.

3. When preparing for foaming, put the selected shampoo in the palm of your hand and then rub it on the surface of the guest's hair. When people stand 30cm behind the guests, it is easy to operate at first, and keep personal hygiene with the guests, such as bad breath. Put the shampoo on the top of the head and the golden section, and foam clockwise. Pay attention to adjust the water temperature used in dilution, scrape and wash along the edge in an all-round and orderly way with the center of the head as the base point, and massage with the fingertips.

Acid shampoo with good color can be extended appropriately (this is a professional shampoo, not a casual shampoo). PS: Don't talk to colleagues when washing your hair, don't look around and be absent-minded, and don't talk about other people's right and wrong, company management and other sensitive topics.

4. In the process of washing, ask the customer, "Is it too heavy or too light? If it is too heavy or too light, please tell me, thank you. " "Is there anything else that needs to be strengthened?" Be careful that the foam can't float out. If it gets on the guest's clothes or magazines, apologize immediately and wipe it clean.

5. When going to the flushing room, help the guest to lie down, put plastic paper on it, hold the guest's head, slow down the adjustment speed, test the water temperature with the inside of the wrist (don't test the temperature with the palm of your hand), hold the edge of the nozzle with your hand, rinse along the hairline, and wash the water by hand. Pay attention to the water pressure to make it flow evenly into the guests' ears. Pay attention to breathing. Don't touch the guest's face. It is best to wear a mask first and keep a distance of more than 30 cm from the guest's face. After washing, let the guests lie down, squeeze their hair dry first, wrap it with a towel to avoid dripping, guide the guests back to their seats, and then massage or blow dry with shiatsu.

6. When massaging, focus on the muscles on both sides of the neck, shoulders and spine. Gestures are slow and heavy. Adjust the sitting posture of the guests at any time. When pressing the neck, hold the guest's forehead with one hand and try not to make the guest's body shake too much. Remember not to use brute force, it is too fast. The more muscular the guests are, the more they should use gentle strength to gradually penetrate and achieve the purpose of relaxing the guests.

In the process of massage, try to communicate with the guests, and even ask them some other knowledge in exchange for their respect and equal exchange of your hairdressing knowledge. Through massage and dialogue, we can relax psychologically and physically, paving the way for the next work.

7. If the guest wants a perm, just wash it with your fingertips. If the barber finishes the dyeing project on the spot, the assistant will continue to serve him. If the guest requests this item after entering the store, the shampoo class will inform the front desk and the dyeing assistant will serve him.

Beauty salon reception etiquette process: blowing

1. After the customer washes his hair, the coolie first takes the customer back to his seat and stands 45 degrees in front of the customer's right. At this time, the hair dryer came behind the coolie and the coolie said hello, Miss XX! This is the No.2 assistant in our shop, XX. Next, he will blow your hair and do your styling. At this time, xx stepped forward, stood in front of the customer and bowed 75 degrees. "Hello, Miss XX! I'm XX, the No.2 shop assistant in our shop. It's my pleasure to serve you today!

Can we get started? "With the consent of Miss XX", Miss XX, shall I suck the water out of your hair first? "Then open the towel, gently wipe the scalp, and then wrap the hair with a towel from the root to the tip of the hair until it doesn't drip. Remember not to rub your hair, which will lead to knotting at the end of your hair, and the scales on the surface will fall off and turn up.

2. Gently put the towel on the customer's shoulder and place it symmetrically to avoid wet hair affecting the customer's clothes. Then dry it by hand. When drying, stand in front of the customer's side, and the hair dryer blows backward obliquely to avoid the hair blowing slightly on the customer's face when the hair dryer blows forward, which will affect the customer's makeup. While blowing, chatting with customers, "Miss XX, your hair is very soft." "Miss XX, with all due respect, what do you do?"

"According to your temperament, blowing big flowers must look good" and so on. When the hair is set to 80% dry, "Miss XX, shall I blow your hair now?" Take a comb and a clip and divide it into U-shaped areas first. "Miss XX, your head is flat. When I divide it, I will reduce the head area and decorate it on your head in the future. " After zoning, blow from below the horizontal line. "Miss XX, I'll help you set your hair on the nape of your neck with a smaller curling comb, so that the blown flower shape will be elastic and more lasting."

When blowing above the horizontal line, say, "Miss XX, I will use a bigger comb on it, so that the flower shape will be more natural and look good according to your temperament." When blowing to the side area, "Miss XX, according to your face shape, it's very standard, so I'm going to let the curly hair of the side flower flow backwards, so that the outline of the face can be opened and it will be more beautiful." When it blows to the top, "Miss XX, I'll make you a little bulky here, so that you can decorate the effect of your head" (above is to educate customers)

3. After the hair dryer is finished, "Miss XX, can I use this styling product to help you shape your hair, so that this hairstyle will be more perfect, because the right styling product can make this hairstyle more textured". Then take a mirror. "Miss XX, you can see the shape of flowers in the back. It's really beautiful. How do you feel? "

Then gently take off the towel and say, "Miss XX, this hairstyle suits you very well. Now I'll teach you some ways to protect it. Don't comb with dense teeth. You can't let water get on it, otherwise it will affect its curl and overall effect. " At this time, you can also introduce whether the hair is curly or straight. The big flower keeps the durability of curly hair on the head and can guide the spread of perm.

Beauty salon reception etiquette process: haircut

1. After the guest takes a seat, put on a towel and hold the upper end of the bib in front with both hands, and the height of both hands shall not be higher than the customer's chin. Cut and release the guests from the front. Don't stand behind the guests and shake the cloth.

2. Massage the guest's head with the palm of your hand, ask softly whether it is comfortable to wash your hair, and control the bone shape of the guest's head. At this time, you can ask the guest whether to choose several hairstyles from the hairstyle book, and then communicate with the guest in combination with the factors such as the guest's head shape, face shape and hair growth direction, so as to design a suitable personality and consumption level for the guest, grasp the guest's consumption psychology, and suggest that the guest's hairstyle should be combined with perm to show the overall effect of the hairstyle. When communicating, we should design from the customer's point of view.

3. Take off the towel and divide the hair into areas with clear dividing lines, without scattered broken hair.

When you cut your hair, you can explain the cutting process by talking to yourself. As a customer's guide, he is naturally free and easy, and can't talk to colleagues, look around or be absent-minded.

5. The structure is cut to adjust the volume and texture of the hair. When the hair is half dry, pay attention to styling and how to take care of it in tutoring guests. 6. According to the hairstyle design, use a hair dryer to complete the styling, and fix it with hair wax or other styling products. At this time, you can do the purchase guidance of styling products.

7. After the designer completes the operation and the guests are satisfied, take off the cloth towel for the guests. The hair stylist will personally lead the guests to the checkout counter and say, "Thank you for your patronage and look forward to coming next time". After seeing the guests off, go back to their original seats, push the chairs in, clean up the counter seats, and then complete this order.

Beauty salon service reception process 3 Smart women treat beauty salons well.

■ Take what you need first, then ask for what you need.

Customers who enter beauty salons generally have clear goals, such as "want to turn white", "want to remove wrinkles" or "want to lose ten pounds". Li Xiaoyan, a beautician in a beauty salon, told reporters that she listens tirelessly to customers' needs every day. "As beauticians, we are certainly willing to make everyone's beautiful dreams come true. It is for this reason that we often don't give our customers what they want first, but give them what they need most. "

All skin problems are caused by some reasons. Only by solving the problem in a targeted way can the next skin care plan be realized. For example, it is absolutely impossible for you to simply whiten. You must first find out the reason and prescribe the right medicine. If it is dark skin caused by lack of water, be sure to replenish water first; If it is lead precipitation caused by improper use of cosmetics, it must be detoxified first; If it is caused by genetic factors, you can only do skin care.

In the face of the beauty salon's suggestion, some customers' first reaction is "they must want to cheat me into spending more money" and strongly object. Therefore, in order to win the favor of customers and achieve "significant curative effect", individual beauty salons only talk about immediate interests and use skin care products containing chemicals. These skin care products may be effective at that time, and will rebound once they are stopped. Long-term use will also cause a lot of drug residue precipitation. If it is not discharged in time, the skin will become sensitive, resulting in poor skin care effect.

■ Tell the truth and be honest with each other.

In order to help customers get the best beauty effect, beauticians usually ask all the details of customers' lives in detail and tailor the beauty plan for customers. These projects not only need to be implemented in beauty salons, but also need the cooperation of customers. But sometimes for various reasons, customers don't tell the beautician the truth.

For example, whether there have been changes in diet and work schedule recently, whether the physiological cycle is normal, and whether to go abroad recently. These are all important parameters for beauticians to judge and formulate beauty programs. If you have been to a place with strong ultraviolet radiation from the sun, although your skin has not turned black, melanin will still appear after a while if you don't prevent it in time. You can take good care of your skin if you are prepared in advance.

The reporter learned that this happened in a beauty salon. A customer complained that she bought skin care products in a beauty salon, and her skin was allergic after using them at home. Results Under the ultraviolet irradiation, the beautician found a layer of fluff under the customer's skin, and the customer confessed that he was using another product. The skin repair plan had to be adjusted urgently.

Talking to reporters about this topic, beauticians all expressed their hope that every customer would be beautiful, but they should tell the beauticians their true situation, which is not only responsible for the beauticians, but also for themselves.

■ blindly following the trend is harmful to the skin.

Spas are popular now, but each SPA has its own characteristics. Customers must not follow the trend at will, but choose the one that suits them. Some spas pay more attention to physical maintenance, some pay attention to facial care, and some have unique massage techniques. Professional beauty salons will make different beauty programs at different times according to the characteristics of customers. Inevitably, some beauty salons only seek huge profits and only choose some popular beauty methods for customers to use.

Taking essential oil massage as an example, the popular ones are rose essential oil with calming effect and lavender essential oil with anti-inflammatory and calming effect. The customer asks the beautician to use it for himself, but it is very unsuitable if the body is short of water or has a wound. Also, for customers with sensitive respiratory tract, incense lamps are obviously not suitable. In particular, it should be reminded that even the same person has different physical conditions in different periods, so it is impossible to use the same essential oil every time. Therefore, only what suits you is the best.

In the process of nursing, some customers just want to enjoy it, asking the beautician to massage gently, and some like the beautician to massage for a while, which are not desirable. The purpose of beauty is to improve the skin, not to enjoy it. If the technique is too light, the desired effect will not be achieved, and if the skin is too dry, long-term massage will often strain the skin, so customers should follow the arrangement of the beautician and choose the beauty scheme that suits them.