1, establish the concept of "patient-oriented". We should be sympathetic to patients, be full of enthusiasm and care, patiently and meticulously explain and serve patients' questions or legitimate or improper requirements, and do a good job in all aspects, so as to truly reflect the care and consideration of nursing workers for patients and let patients feel heartfelt recognition and gratitude to nursing staff.

2. Strengthen business study and improve comprehensive quality. We should seriously study business theory knowledge, apply what we have learned, strengthen the cultivation of our own quality, learn to put ourselves in the shoes and truly understand the sufferings of patients.

3, love their jobs, stimulate enthusiasm, establish an image, strengthen ideological education, enhance professionalism and sense of responsibility.

4. Create a comfortable environment and improve the nursing level.

5. Respect patients. To treat patients as their family members, we should not only care about their lives, but also fully understand patients, protect their privacy and respect their legal rights.