National second-level psychological counselor
Certified lecturer in structural thinking
Go around left and right, innovative thinking? Certified lecturer
CAF (China) Tour Guides Association certified tour guides.
AACTP (USA) International Authorized Lecturer of Action Leadership
Former: Growth Planning Post of China Merchants Bank (Beijing) (Training Supervisor)
Used to be: Jingdong Logistics Service Promotion Post (Training Manager)
Previously: Assistant General Manager/Operation Training Manager of Ding Dong Interactive.
Areas of expertise: innovative thinking, structured thinking, efficient expression, talent incubation, problem analysis and solution. ...
Practical experience:
Teacher Cai has been focusing on the field of workplace thinking training for 9 years, and is committed to integrating tools, logical thinking and innovative thinking into talent training, encouraging employees to change, innovate and grow themselves, and creating a sustainable innovative thinking talent incubation chain for enterprises. Has served China Merchants Bank, Bank of China, Jingdong Logistics, State Grid and other 107 enterprises. , accumulated more than 1500 training sessions, with more than 5,000 trainees, with a favorable rate of 95%. He is a veritable creative thinking talent empowerment coach.
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→ Zeng: Formulated and implemented the Jingdong Logistics Customer Service Innovation Experience Block project for Jingdong Logistics.
Combining innovative thinking with service, creating brand reputation with the ultimate service, helping the logistics customer service complaint resolution rate increase by 3% and the monthly online adoption rate by 7.7%. At the same time, it incubates 600+ innovative talents for the enterprise year.
→ Zeng: Create an innovative thinking marketing empowerment training camp for China Merchants Bank Beijing Branch.
: Helped employees achieve an annual per capita growth rate of 65,438+00%, realized innovation from thinking to performance, and continuously delivered outstanding innovative talents for China Merchants Bank Credit Card Center (headquarters), with a total of 300+ employees.
→ Zeng: Creating an Innovative Project of Structured Tutorial System of State Grid
The course, which originated from "experience extraction circle, empowerment engine", is divided into three stages: "structural tutor", "experience extraction" and "cultural feedback" and is rated as the national grid innovation project.
Some teaching cases:
Cumulative number of topics taught by teaching enterprises
The Structural Thinking of China Merchants Bank —— Efficient Expression of the 80+ Period
More than 50 issues of general mind maps in the workplace
80+ Period "Stimulating and Empowering-Innovative Talents Incubation Camp"
76+ Period Experience Extraction Ring-Energized Engine
15+ jingdong logistics visual guidance and innovation information release
Thinking innovation 2 1+ period
50+ Period "Guiding and Empowering-Creating Innovation Incubation Camp"
Problem Analysis and Solution-Innovative Thinking Workshop (3 1+)
Institute of Psychology, Chinese Academy of Sciences, Stimulation and Empowerment —— Innovative Talents Incubation Camp, 23+ Period.
47+ Period of Thinking Innovation of China Construction Bank
Shanghai Bank Experience Extraction Circle-Empowerment Engine, No.36+
Left circle and right side, thinking innovation, 26+ period
Problems Analysis and Solutions of China Taiping Insurance —— Innovative Thinking Workshop (No.665438 +0+)
Lecture courses:
Zhe Ke thinking, innovative lever.
The Application of Mind Mapping in the Workplace
Incentive and Empowerment-Innovative Talents Incubation Camp (Tool)
Deep thinking, structured consensus-efficient communication and expression
Experience refining-a method of inheriting successful experience and replicating outstanding achievements
Problem Analysis and Solution —— Innovative Thinking Workshop
Teaching style:
● Infective type: colorful, entertaining and unpretentious.
● Explorative: Zhe Ke's thinking, logical training and interest stimulation.
● Mental type: practical exercise, applied practice and interactive reflection.
Some service customers:
China Merchants Bank, Guangfa Bank, Shanghai Pudong Development Bank, China Bank, Shanghai Bank, China Construction Bank, Jiangxi Bank, Industrial Bank, China CITIC Bank, Jiangsu Bank, HSBC Bank, China Bohai Bank, Binhai Bank, Bank of Communications Minsheng Bank, China Everbright Bank, hengfeng bank, China Construction Bank, China Development Bank, Bank of Beijing, Bank of Nanjing, Bank of Hangzhou, Agricultural Bank, Bank of Chongqing, Bank of Tangshan and China Post. Liaoning Rural Credit Cooperatives Union, Henan Rural Credit Cooperatives, Ping An Bank, Gansu Bank, Langfang Bank, AIA, China Taiping Insurance Chengdu Branch, Peking University Founder Life Insurance, and Shangzhong Shan Zhi; JD.COM Group, Jingdong Logistics, JD.COM Mall, Jingdong Finance, Climbing Reading Club, Institute of Psychology of Chinese Academy of Sciences, Sinopharm Airport, Shenzhen Airlines, State Grid, Huawei Glory, China Mobile, Haier Group, Chaos University, Shenzhen Guangming Academy, Xinghua Education Group, Bauhinia Education, Hantang Real Estate, Ding Dong Interactive, Zongtong Information Technology, Henan Shengtian Communication, I love my family, that is, Keyoulou Technology,
Evaluation of some students:
Teacher Cai is optimistic, open-minded, friendly and has a lively and diverse teaching style. For example, she often uses drawing or strange wordpad to guide everyone's thinking; She attaches great importance to the interaction with students, often inspires and gives everyone the pleasure of learning, the transformation and extension of thinking, and the atmosphere is very active; At the same time, the content of her lectures is full of dry goods, and many cases are very grounded, which is closely related to our daily work and life. It made me realize many details that I hadn't noticed before, which gave me a strong touch and profound enlightenment. I deeply feel that other mountains are dwarfed under the sky. And I can see clearly when I look up.
-Peking University? Manager qi
Teacher Cai is good at controlling the atmosphere at the scene. Using scenario simulation and coach guidance technology, through classic cases and practical counseling, the training course and cases are integrated, which enhances the participation and interaction of students, helps students achieve the purpose of rapidly improving and upgrading their skills, and ensures the practicality, practicality and practicability of the course.
-China Renmin University Business School? Teacher Yang
Teacher Cai is a courageous activist. When others are hesitant, she can unexpectedly achieve results that others can't achieve. Her open mind and strict logic always bring us reverse fun and innovative reflection in the training process, which makes us marvel at her unique expression, as well as her interlocking curriculum design, her unique perspective and Zhe Ke's artistic thinking. Intoxicated in the course, the harvest is full.
—— Director Pan of Sina Weibo
Teacher Cai's lectures are clear, logical, fluent, sincere and infectious. In the process of study and guidance, Teacher Cai fully stimulated our subjective initiative, let us immerse ourselves in the fun of thinking transformation and innovative exploration, jump out of the inherent thinking to see problems, jump out of the course itself, jump out of knowledge points to see applications, and let us feel more surprised by reflection, acquisition and inspiration outside of study.
-Sinopharm Airport? Manager Chen
Teacher Cai loves training and is passionate. He has rich practical management experience and pays attention to effective guidance in combination with the actual situation of students. Her serious and responsible attitude and tireless gardener spirit infected and inspired all students to learn and grow. She is an expert in the training industry, and also a mentor for students in JD.COM!
-Jingdong Logistics? Director Guo