1. What if I forget my login password?
A: If you forget your password after registration, click "Forgot your password" under the login page and choose to use your mobile phone or email to retrieve your password.
2. Click the registration button and prompt "Duplicate ID number". What should I do?
A: The system prompt "Duplicate ID number" indicates that the student has completed the registration confirmation. Please carefully recall the password you used when registering. You can try "ID number+password" to log in. If you forgot your password when registering, click "Forgot your password" at the bottom of the login page and choose to use your mobile phone or email to retrieve your password.
3. What if you click the Register button and prompt "This nickname has been occupied by other students"?
A: The system prompts "This nickname has been occupied by other students", which means that the nickname you filled in has been used by other students, and you need to modify the nickname before registering.
4. How do Hong Kong, Macao and Taiwan and foreign students register?
A: Hong Kong, Macao and Taiwan students and foreign students can't realize independent registration confirmation. Please inform the class teacher to contact the school administrator to report the student information to the city administrator for processing, and the school will feed back the account information to the students separately.
5. Why did I register successfully, but I was prompted "User name and password are wrong" when logging in?
Answer: The login prompt says "Incorrect user name and password". Please check carefully whether the ID number and password you entered are correct. If you forget your password, please click "Forgot your password" at the bottom of the login page and choose to use your mobile phone or email to retrieve your password.
6. When students log in, they are prompted "pending review"?
Answer: Please inform the class teacher of the student, and the class teacher will contact the school administrator for approval before logging in normally.
7. What should I do if my account is locked because I entered the wrong password for many times?
A: If the account is locked, it will be automatically unlocked after 30 minutes, and then you can log in normally; If you forget your password, please click "Forgot your password" at the bottom of the login page and choose to use your mobile phone or email to retrieve your password.
8. What should I do if my child's information is wrong?
A: If the information such as grade, class and name is wrong when students register, please inform the class teacher to contact the school administrator. After the school administrator deletes the student's registration information, the student can re-register for confirmation.
9. What are the tips after the registration is confirmed successfully?
A: After students register, if you are prompted with "Congratulations on your successful registration" or "Your registration information has been submitted, and you need to wait for the administrator to review before logging in", it means that the registration is confirmed successfully.