Shanxi Continuing Education Platform can't find the credits for nominated education: the credits have not been approved, and the query information does not match.

1. credits are not approved: the credits for nominated education may still be approved and have not been recorded by Shanxi Continuing Education Platform.

2. Inquiry information mismatch: the personal information entered during inquiry is inconsistent with the information filled in when nominating for education registration, resulting in lack of credit.