The starting point of quality, value and dignity, quality, 90% consciousness, 10% knowledge.
Six brand-new value concepts: First, the pursuit of quality is not rhetoric, but "meeting customers' requirements". Customers are the final judges of product quality, and "suitability" is the key to determine quality.
The second quality is made, not tested. Only by tracing the source of the error and eliminating it can we really improve the quality.
Third, preventing mistakes and doing it well the first time is the most economical quality cost.
Do it well the first time: quality comes from no mistakes, and more money, time and energy are needed to "correct mistakes". Everything should be prepared for a rainy day, and everything will be fine before it happens.
Fourth, improving quality means reducing costs.
The pursuit of quality will cost, but the price of not pursuing quality will be higher.
The fifth quality is the pursuit of Excellence and endless learning.
zero defect
Changing mentality: Starting from the basics-> Excellent-> significant
The delivery date is up. Send out these defective products, too?
See the company's products in the market? Hear what others think of the company's products?
Everything can be compromised except quality.
In addition to reducing mistakes, the sixth quality should keep pace with the times, pursue perfection and get rid of carelessness, which is the first priority in pursuing quality.
Sloppy? China people's nature? (China products are cheap and of poor quality)
Japan? (Rough quality)
Improve quality? What we lack is not technology, equipment and methods ... but determination to get rid of the mentality of muddling along and being so-so.
Sample acceptance and exception handling beyond the standard
2. Phase II: Quality ABC
Quality definition
Evolution of quality concept
Quality type
Five elements of quality
Quality is a way to create the market in the most economical way.
The most useful product
Zhu Lan-quality is a kind of applicability-in the process of product use, it is necessary.
Meet the needs of users
Feigenburg-quality is by no means the best, but in some kind of consumption.
The best under the conditions
Kaoru Ishikawa- Quality is a way to make consumers satisfied and happy.
Characteristics of Italian communication
Crosby-Quality up to standard, zero defects.
QC quality control
Pre-established standards and all methods used to make products meet established standards.
QA quality assurance
Refers to all planned and systematic activities necessary for products or services to meet the specified quality requirements and provide appropriate credibility.
Evolution of quality concept
1. Operator quality control
2. Quality control of foreman
3. Quality control of inspectors
4. Statistical Quality Control (SQC)
5. Total quality control
6. Company-wide Quality Control (CWQC)
7. Group-wide Quality Control (GWQC)
Quality type
Product quality (product)
Program quality (process)
-Quality of work
-Quality of service
Environmental quality (environment)
-Psychological environment
-Hardware environment
Management quality (management)
-People's quality
Quality of decision-making
Five elements of quality
1. quality
2. Cost: material cost: parts, materials, etc.
Administrative expenses: personnel expenses, wages and benefits.
Prevention costs: training, education
Appraisal expenses: inspection, laboratory and equipment.
Failure cost: internal scrap, rework, defective materials, contact with external products and services, and customer complaint handling.
Step 3 pass on
4. Service
5. Safety
3. Five Misunderstandings and Truth
How about the price and quality?
There are no standards for quality, only empty ideals.
There is nothing wrong with practice, and quality control is no exception.
The more money you spend on quality control, the higher the quality.
Most of the problems lie with front-line employees.
Myth 1: What is price and what is quality?
Quality truth:
Quality must exceed customers' expectations, in short, it is worth the money.
Myth 2: There is no standard for quality control, but an empty ideal.
Quality truth:
Quality must be standard. The standard to meet customer requirements is quality products or services.
Errors can be made, and quality control is no exception.
Quality truth:
Prevention is better than cure, and any mistakes can be avoided in advance.
Myth 4: The more you invest in quality control, the higher the quality.
Quality truth
Starting from the source of the problem, the least cost and the highest quality (that is, the improvement mentioned by Mr. Peng)
Myth # 5: Most problems lie in front-line personnel.
Quality truth
85% of the poor quality is caused by management decisions or organizational systems.
4. Four stages: quality (QC) concept
Five aspects
Everything serves the users.
pdca cycle
An idea based on facts
Attach importance to process
standardization
Everything serves the users.
quality first
Treat the post-process as a customer.
PDCA management cycle
plan
engineering design
Execute (Do)
production-manufacturing
Check (check)
proof test
Corrective measures (actions)
An idea based on facts
Quality control activities do not depend on experience or intuition, but must be controlled according to standards and facts.
Attention process
Previously: as long as the inspection is thoroughly implemented, it is equivalent to QC.
The correct concept:
In order to get good results, we must properly control the reasons that affect the results, that is, pay attention to the process.
Pay attention to the process, understand the process, find out the best process, and pay for the implementation of standardization.
Organizational behavior of setting standards and effectively applying them.
In order to make the field operation go smoothly, specific written standards must be formulated first.
Anyone can do his homework skillfully as long as he abides by these regulations.