Suntech's refund process after the service expires is as follows:

1. Go to the relevant platform and ask the class teacher for a refund.

The head teacher will call you after the refund. You can simply tell him the reason and ask him to help you with the refund procedure.

Next, wait for them to call you after sale.

4. After-sales communication will give you a refund. You need to log in to their relevant platform to operate when you refund the fee. After this step is completed, you will receive the money in less than 2 days. And Suntech will pay off the loan for you in stages.

Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.