1, the people's governments of counties (districts), all units and departments, as the main body responsible for online reply, should arrange special personnel to visit and search the Citizen's Voice column on the website of the municipal government every day.

2. Seriously deal with the complaints, opinions and suggestions found related to the scope of responsibilities of the unit. In order to further straighten out the work flow and shorten the time limit for reply, anyone involved in the scope of responsibilities of this unit shall make a reply in the name of this unit within 3 working days.

3. If it is really necessary to extend the processing time limit, it shall be explained and informed within 3 working days, and the longest processing time limit shall not exceed 10 working days.

4 complaints and requests for consultation do not belong to the scope of responsibilities of the unit, it shall inform the reasons and make suggestions. For departments with a large number of replies, secondary institutions can be authorized to arrange special personnel to directly carry out the reply work, and the contents of the reply need to be audited by the competent department.