On September 2nd, Ms. Jin of Shanghai reported to the Women's Daily that she had paid 12760 yuan from 202/kloc-0. After being reminded by a friend, she found that Fudan University had stopped enrolling, stopped enrolling students in early March, and stopped enrolling students in administrative management. In other words, she told herself that she did not register successfully at all.
Ms. Jin described that after submitting the refund application on March 29th, 15% of the new student registration fee would be deducted. The contract indicates that the refund will be deducted from the new student registration fee, but the specific amount is not indicated, and it will take 90 working days to arrive. It is not implemented in accordance with the Consumer Protection Law at all. If there is no reason to refund within 7 days, the deduction and refund time cannot be accepted. Ms. Jin demanded a full refund within 5 days, and claimed that the company's compulsory deduction seriously damaged her consumption authority.
According to the network enterprise database (COP. 100EC. CN), affiliated to Beijing Online Education Technology Co., Ltd., was established on 20 14 and 10.30, and its legal representative is Fu. Is an online education institution that provides vocational education, and is committed to providing hundreds of millions of users with rich and systematic learning courses and professional courses.
In 20021year, the online education platforms involved in the complaint acceptance of "Diannvbao" were Xuehui.com, Datang Xiaoyu, Bangkao.com, Yunxue Education, Suntech Institution, Yizhou Education, Tanzhou Education, Chinese accounting net, Hi Learning.com, Netease Cloud Classroom, Yes, Mai Tao Parent-child, 5 1Tlak, Randy Children's English and Beida. Previously, with whom to learn, 5 1CTO College, Qinxue.com, Global Online School, Construction Education Network, Family Education Platform, deskmate 100 Learning Network, Youwei Education, Manqisi Education, Landing Education, Dexian Education, Youti Education, University Education, Tianqiao Education and One-step Education also received complaints from consumers.
According to "Diannvbao", Xuehui.com ranks second in the number of effective complaints from users in online education (ranked by the number of complaints). The latest rating is "Not recommended to place an order".
In addition, the case of Diannvbao, a well-known online consumer dispute mediation platform in China, accepting users' rights protection shows that Xuehui.com is suspected of having problems such as refund, online fraud, overlord clause, after-sales service, online fake sales, false promotion, wrong goods, and difficulty in returning goods.