1, set up a good image
The patient's first impression of medical treatment is very important, which will affect the smooth communication between doctors and patients.
2. Encourage patients to express information.
Doctors and nurses should learn to listen, learn to be silent, learn to nod, and pay attention to what patients say, tone and expression. Silence is generally used in communication, mainly to provide patients with a space to think, especially when they are sad, doctors and patients can achieve emotional integration, give them confidence to continue to tell, and also increase patients' trust.
Step 3 choose a suitable title
When communicating, doctors and nurses can address patients differently according to their identity, age, occupation and educational level, and choose their favorite, appropriate and kind names on the basis of maintaining patients' self-esteem.
Step 4 create a warm environment
Every effort should be made to improve the hardware facilities of the ward and create a first-class hospitalization environment as much as possible. In addition, all departments carry out corresponding health education publicity activities, distribute some health education publicity materials, popularize health education knowledge, and improve patients' self-protection and self-care ability.
5. Non-verbal information exchange
In addition to verbal communication, both doctors and patients should be good at using keen observation and nonverbal communication to understand the patient's situation and do ideological work well. Non-verbal communication is embodied in a look, an action and a subtle behavior of medical care.
6. Master language skills.
When patients ask about their illness, doctors and nurses should patiently explain them one by one in order to properly inform patients about their illness. This requires doctors and nurses to use different comforting, explanatory and suggestive languages according to the patients' ideological knowledge level and individual psychological characteristics to help patients understand the disease from the simple to the deep.