Complaint experience:

On June 23, 2022, 65438+1October 23, 2022, he enrolled in Shenzhen Huaxue Education Office, and his academic qualifications were upgraded to self-taught undergraduate (from junior college to undergraduate). The tuition comes to 7800. Prior to this, Mr. Zhou, the company's enrollment teacher, repeatedly stressed that it would be too late to register, and the registration meeting would be closed, and the new policy would be stricter in the future, prompting me to register as soon as possible. During the period, I asked Mr. Zhou several times to confirm whether the news was true, because no relevant information was found on the Internet. However, the company's teacher Zhou insisted that it was true and said that it was too late to register after the policy was announced. He also induced me to apply to Guangdong universities, saying that there were no other undergraduate colleges to enroll, and also mentioned policy issues, so many people enrolled, resulting in few colleges to choose from. (In addition, I asked questions about books and materials, but Mr. Zhou didn't elaborate and didn't tell me the specific situation, which led to problems later. In desperation, I reported to South China Normal University in Guangdong. It coincides with the Chinese New Year, and I pay more attention to it, saying that I will pay 5000 in installments first, and then pay 2800 when I receive books and teaching materials. When I received the information, I saw that there were no books and textbooks in it. Only after I found Mr. Zhou did I know that there were only test papers and no related books. Later, he told me that because I paid 5000 yuan, I had to give me a lesson first. Less than ten minutes into the course, I felt that what the teacher taught was not suitable for me. In addition, there are no books and textbooks and no contracts, which makes people feel very informal. Finally, I wondered if I was picky, so I searched other academic promotion platforms online and found that almost all of them signed contracts (agreements) to enroll in classes. In addition, 50% of the institutions' textbooks and books also provide paper resources. Knowing the situation, it was Chinese New Year and I didn't want to disturb the people for Chinese New Year, so I postponed contacting Mr. Zhou to explain the refund until a few days ago, but the other party didn't reply to me and only passed it on to another teacher, Mr. Shang. It is even more unsuccessful to contact Mr. Shang. He didn't solve the problem, repeatedly avoiding me and not answering voice calls. I didn't come back until I got off work. I was off work and I couldn't handle it.

In short, there are generally three aspects: 1, the early publicity prompts students to register with false information to deceive consumers; 2. The service matters are not in place, and the matters to be informed are also concealed, especially when the contact information is known afterwards, in fact, they are all avoided. It's less than half a month, and there's a Chinese New Year in the middle, so it's so difficult to refund the fee. It's terrible. There is no contract, which simply makes me unable to find words to describe it. A company, with people, with organizations and with companies, has no contract to divide responsibilities, rights and obligations. , confusing.