Legal analysis: If you download Tanzhou Education app, you should apply in the app first, and then make it clear to the teacher on WeChat that you want a refund, with a polite and firm attitude, and then take the initiative to ask about the process and process of refund. When you apply for a refund, the customer service will call to confirm. If you really can't stand it, you can call the after-sales phone on the app and be patient and take the initiative to get a refund.

Legal basis: Article 25 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, operators sell goods by internet, television, telephone and mail order. Consumers have the right to return goods within seven days from the date of receipt without giving reasons, except for the following goods:

(1) ordered by consumers;

(2) Fresh and perishable;

(3) Digital commodities such as audio-visual products and computer software downloaded or unpacked by consumers online;

(4) newspaper delivery.

In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase are not returned without reason. The goods returned by consumers shall be in good condition. The business operator shall refund the commodity price paid by the consumer within seven days from the date of receiving the return. The return freight is borne by the consumer; Unless otherwise agreed between the operator and the consumer, such agreement shall prevail.