Innovate the propaganda orientation of letters and visits. Taking the opportunity of popularizing the law in the Sixth Five-Year Plan as an opportunity, we should increase the publicity of laws and regulations such as the Regulations on Letters and Visits, educate and guide the masses to correctly understand the law, treat disputes rationally, and establish the concept of reflecting their demands according to law and procedures. At the same time, through case interpretation, case popularization and other means, we will increase the publicity of both positive and negative aspects of letters and visits, guide the masses to express their demands according to the law and regulations, and promote the improvement of letters and visits. In addition, according to the actual situation, we should guide the masses to choose people's mediation, administrative mediation, arbitration, litigation and other ways to safeguard their rights.
Innovate the order of letters and visits. On the one hand, it is necessary to standardize the petition process, provide relevant information to the petitioner in time, protect the petitioner's right to know, consolidate the petition results, and reduce repeated petitions and leapfrog petitions. At the same time, adhere to the principle in strict accordance with the law and act according to the policy. The reasonable demands of the masses should be carefully studied and solved in time; For those that should be solved but cannot be solved in a short time, we should explain patiently and guide them in time; We should take a clear-cut stand and answer the unfair and unreasonable demands of a few people in time. On the other hand, in strict accordance with the relevant provisions of the Regulations on Letters and Visits, the three-level termination mechanism for handling, reviewing and reviewing letters and visits is implemented. For matters that have been terminated in accordance with the regulations, the petitioner shall not make a petition with the same facts and reasons, otherwise it will not be received, forwarded and answered. At the same time, we should pay attention to strategies and methods when dealing with specific problems. It is necessary to actively and steadily help the petitioners to solve problems, but also to avoid unprincipled and disorderly openings and prevent new contradictions and problems.
Innovation in difficult consultation of letters and visits. The first is to implement joint departmental consultations. It is necessary to give full play to the role of the joint meeting of letters and visits, and change the letters and visits department into the unified leadership of the party Committee and government, the organization and implementation of the letters and visits department, and the joint consultation of functional departments to effectively solve the intractable diseases of letters and visits. The second is to carry out hearings, questions and consultations. For some major and difficult cases of repeated visits, a petition "hearing" can be held to invite NPC deputies, CPPCC members, lawyers, representatives of the masses, parties and their relatives to participate. Relevant departments answer questions on the spot and rely on social forces and public opinion to do a good job in resolving contradictions and disputes. The third is to carry out authoritative consultation at a higher level. It is suggested that an authoritative petition termination agency integrating investigation and arbitration should be established at the provincial level to be responsible for the confirmation of the termination of difficult petitions and effectively solve the problems of abnormal visits and repeated visits.
Innovation in petition assistance. First, pay a return visit to the petitioners who stopped visiting or petitioned in time, pay attention to finding problems and deficiencies, improve the quality of work, and consolidate the mediation results. Second, actively explore ways of combining government assistance, social assistance and mutual assistance among the people to help people who have difficulties in petitioning, so that they can feel the care and warmth of the government, reduce confrontation and promote harmony. The third is to establish a probation mechanism. According to the principle of fairness and justice, a number of special and difficult letters and visits cases and people in need are screened and determined every year, so as to solve some special and difficult letters and visits problems that have accumulated for a long time and are unresolved for a long time, and it is difficult to divide the responsible subjects, so that letters and visits personnel will no longer visit complaints in humanistic care.
Innovate the work of letters and visits. Effectively shift the focus of letters and visits to villages (communities) and grass-roots organizations, persist in receiving visits, listen to the voices of the masses from a distance, and solve contradictions at the grassroots level to the maximum extent and resolve them in the bud. At the same time, we will continue to do a good job in the implementation of the "three systems" for letters and visits (the system of "key management units" for letters and visits, the system of notification and conversation for letters and visits, the system of accountability for letters and visits, and the system of rewards and punishments), and implement specific letters and visits to people. If minor problems are delayed due to dereliction of duty, which leads to escalation and intensification of contradictions, it is necessary to start the accountability and accountability mechanism and seriously investigate the responsibilities of relevant personnel.