Legal analysis: educational institutions cheat consumers. It is suggested that consumers can call the official complaint telephone number 123 15 to complain about the business, or report to the industrial and commercial bureau, the consumer agreement meeting and the education bureau, demanding that the business be investigated for legal responsibility. The state protects the legitimate rights and interests of consumers from infringement.

Legal basis: Article 16 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, when providing commodities or services to consumers, business operators shall perform their obligations in accordance with this Law and other relevant laws and regulations. If there is an agreement between the operator and the consumer, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations. When providing commodities or services to consumers, business operators shall abide by social morality, be honest and trustworthy, and protect the legitimate rights and interests of consumers; Unfair and unreasonable trading conditions shall not be set, and trading shall not be forced.

Article 46 If a consumer complains to the relevant administrative department, the relevant administrative department shall handle the complaint within seven working days from the date of receiving it and inform the consumer.