China Telecom's customer service hotline 10000 provides you with all-day quality and caring service through manual and automatic voice. You can call 10000 or 100 1 of China Telecom, and you can access the customer service center of China Telecom. We will provide quick response to your communication needs, so that you can enjoy consistent quality service conveniently.

customer service

Customer service can be basically divided into manual customer service and electronic customer service, among which manual customer service can be subdivided into three categories: text customer service, video customer service and voice customer service. Text customer service refers to customer service mainly in the form of typing and chatting; Video customer service refers to customer service mainly in the form of voice and video; Voice customer service refers to customer service with mobile phone as the main form.

Based on the rapid development of Tencent WeChat, WeChat customer service, as a brand-new customer service method, has appeared in the customer service market. Relying on the exquisite technical conditions of WeChat, WeChat customer service integrates all functions of text customer service, video customer service and voice customer service, and has unparalleled advantages, so it is highly praised by the market.

Customer service is generally divided into three categories in business practice, namely: pre-sales service, in-sales service and after-sales service. Pre-sales service generally refers to a series of activities provided by enterprises to customers before selling products, such as market research, product design, providing instruction manuals and consulting services.