Enter the customer service center in the upper right corner of official website's homepage, find the contact information such as "online customer service" or "telephone customer service", and choose a way to contact the customer service staff of Baidu Education members. When communicating with customer service staff, explain your own situation, such as the reason, time and amount of the deduction, and ask for a refund. According to the instructions of customer service staff, provide necessary information such as identity authentication information and order number, so that customer service staff can find and apply for refund.
After the approval of the customer service staff, the refund will be returned to the user's payment account in the same way, which usually takes about 5- 10 working days, depending on the processing speed of the bank. If the user buys a monthly subscription service and applies for a refund after enjoying some services, only part of the fee may be refunded; If you have enjoyed all services, the refund application will not be accepted.
Baidu education product matrix
1, Baidu Library
Baidu library platform was launched in June 2009165438+1October 65438+February, and Baidu library mobile version was launched on July 8, 2006 +00. As an open platform for Internet sharing learning, the library collects 65.438+0.8 billion high-value documents, covering more than 50 fields such as basic education, qualification examination, economic management and marketing, engineering technology, IT computer, medicine and health. Baidu Library adheres to the goal of "let everyone improve themselves equally" and strives to share knowledge to every corner in need as much as possible!
2. Baidu reading
Baidu Reading is a serious reading product, which provides a wealth of e-books, including literature, biography, art, children's books, economy, management, life and other e-books. At the same time, it displays the best seller list, supports online payment and online reading, and provides users with the best reading experience. Baidu Reading has established cooperation with 500 publishing groups, and there are 6,543.8+10,000+books officially published, of which 30,000 books can be provided to users for free reading.
Step 3 educate the brain
Educating the brain is the latest service put forward by Baidu Education on 20 17. Application scenarios mainly include: Baidu Library, Baidu Reading, Intelligent Marketing Platform, Intelligent Resource Management Platform and Baidu Teaching, and then open data and capabilities to industry organizations. Among them, Baidu Library, Baidu Reading and Baidu Teaching mainly rely on the knowledge map of the educational brain and massive user data to provide users with intelligent and personalized learning programs.