2. Secondly, the customer service staff of Squirrel AI will contact the user first, then confirm the reason for the refund and ask for relevant supporting documents, such as order number and transaction voucher.
3. Then the refund reason is in line with the refund policy of Squirrel AI, and Squirrel AI will refund the money to the user within 7 working days.
4. After the final refund is successful, Squirrel AI will notify the user by phone or email.