In the first half of 20XX, the infectious disease nursing group mainly carried out the following work around the overall work goal of the hospital nursing department:
First, to carry out quality nursing services:
1. According to the requirements of the hospital's "Work Plan for Promoting Quality Nursing Service in Hunan Province" and "Work Plan for Quality Nursing Service (20XX)", the specific implementation plan suitable for the undergraduate department was formulated, and the management of quality nursing details was improved.
2. At present, our department has launched the "Demonstration Project of Quality Nursing Service" in an all-round way, and the number of inpatients with quality nursing service in the first half of this year was 550. And try to move the nurse workstation forward to the ward to meet the treatment, nursing and life needs of patients to the greatest extent.
3. In order to improve the quality of care and patient satisfaction, our department actively created conditions, equipped with microwave ovens, reading glasses, hair dryers, wheelchairs, umbrellas and other convenience measures, to ensure that each ward is equipped with a toilet, installed screens, and purchased two hangers to ensure that patients have a comfortable bed and a quiet rest environment. Let patients feel the change of nursing service, facilitate their food, clothing, housing and transportation, so as to promote high-quality nursing and carry out extended nursing services, including telephone follow-up for patients after discharge, so as to deepen high-quality nursing.
4. In order to strengthen nurse-patient communication and health education, and promote the smooth progress of high-quality projects, the department added warm tips, equipped with health education newspaper racks for patients to consult at any time, organized ppt lectures on nurse-patient communication, improved the humanistic care level of nursing staff, and reflected the care for patients from nuances.
5. The head nurse inspected and urged the nursing team leader to implement quality nursing. The head nurse visits the ward irregularly, and comprehensively supervises and improves the quality nursing service from the aspects of on-site inspection, patient inspection, nursing record inspection, warm reminder card inspection and standardized inspection.
6. Make the high-quality nursing materials of the department into illustrated slides, and actively communicate and learn with other departments. In the first half of the year, 74 questionnaires of high-quality nursing satisfaction were distributed, and the patients' satisfaction with nursing service reached over 94%.
Second, the nursing management:
1. Cooperate with the nursing department to carry out a series of activities to celebrate "5. 12" Nurses' Day: excellent nurses in the hospital are easy to be selected, and high-quality sitcoms "Quality Care, Touching Service" and "Fool Selling Eggs" were selected to participate in the "5. 12" Nurses' Day party, which was well received.
2. The head nurse actively draws lessons from the advanced experience of other nursing managers, combines the knowledge learned in nursing management training classes, applies management knowledge, flexibly arranges shifts, and improves the execution of various systems.
3. In order to improve work efficiency, ensure nursing quality, and make the work orderly, the department implemented 9S management in an all-round way, turned off the lights on time at 2 1: 30, and the bonus for nurses was greatly increased.
4. Hold a general nurse meeting once a month, timely convey the spirit of the nursing department document, feedback the work situation last month, and arrange the work focus of the month. It also provides a platform for nurses to communicate, encourages nurses to participate in management, and makes suggestions for the construction of departments.
5. Cultivate nurses' rigorous working attitude, standardize bedside shift, timely and accurately reflect the patient's condition changes, and make specialized nursing detailed.
6. Implement the management of instruments and equipment to ensure the use of commonly used instruments and equipment and rescue items.
7. Every month, the general nurses will be trained in hospital awareness knowledge, strictly classify garbage, and standardize disinfection and isolation management. The disinfection of cotton wool in the department and the health examination of nursing staff in infectious diseases department have been completed.
Third, nursing quality control:
1. Every month, the nursing quality control team of the department conducts general nursing quality inspection. According to the analysis and evaluation standard of nursing quality, the nursing quality of the department is inspected, fed back, rectified and evaluated, and the head nurse reports to the nursing department. The department formulates a reward and punishment system, and the head nurse will summarize the monthly inspection results and import them into the performance appraisal, which will be linked to the benefit salary.
2. The head nurse insists on being close to the clinic, and goes into the ward five times a day, especially before coming off work, focusing on checking the implementation of duties of each class, the development of high-quality nursing and nursing safety hazards, paying attention to the management of critically ill patients in bed, and making detailed records according to the specifications and actual conditions. Every Monday morning meeting, the head nurse summarizes last week's work and arranges this week's work tasks.
3. Insist on holding a monthly nursing quality analysis meeting, summarize and analyze the problems existing in general nursing quality from the aspects of nursing department rounds, head nurse supervision, satisfaction rate evaluation and nurse-patient communication meeting, find out the reasons, put forward rectification measures, and constantly improve and adjust nursing quality management methods.
4. Nursing quality standard: the qualified rate of basic nursing is 95%; The qualified rate of first-class nursing is 95%; The qualified rate of nursing document writing was 95%; The intact rate of first-aid articles100%; The qualified rate of ward management is 95%.
Four. Nursing safety:
1. Adhere to the head nurse's night shift every night and on-the-job inspection on holidays to ensure nursing safety. Formulate the observation system of key drugs in infectious diseases department and the management system of safe drug use in infectious diseases department to eliminate the safety hidden dangers in key high-risk operation links.
2. Seriously implement the "non-punitive nursing adverse events reporting system" of the nursing department, organize discussions every month, objectively analyze the causes of nursing adverse events, organize general nurses to analyze and discuss, report typical cases on the spot, and warn nurses to strictly implement various rules and regulations and operating procedures.
3. The nursing safety system has been effectively implemented.
① Implement the system of "wristband" as the identification mark.
(2) Implement the reporting system and measures for falling and falling out of bed.
③ Implement pressure sore risk assessment and reporting system.
4 nurses who have not obtained professional qualifications will continue to be taught by special personnel.
Five, nursing team construction:
1. Conduct operation training and assessment for nurses for five years every month, and make videos of various nursing operation technology projects in the nursing department for general nurses to watch and learn, so as to stimulate young nurses' enthusiasm for hard work and pioneering, and constantly improve their theoretical and operational level.
2. According to the "three basics" training plan formulated at the beginning of the year, two nursing theory examinations for general nurses were organized in the first half of the year, with a total of 23 participants, and the qualified rate reached 100%.
3. The departments Bao Wendi and Peng Zhen achieved excellent results in the assessment organized by the nursing department. In order to fully tap the potential and improve the work enthusiasm, Ding Yan, an outstanding advanced student, was selected with a reward of 100 yuan.
4. In the first half of the year, the head nurse went out to study and train twice, actively taught, set an example and promoted advanced management concepts. The teaching arrangement of the work plan at the beginning of the year has been successfully completed:
June 65438+10 Professor Bao Wendi's nursing care of liver cirrhosis.
In February, Professor Ding Yan took care of heart failure.
In March, Professor Jennifer Tian taught common sense of disinfection and isolation.
In April, Tang Yang taught arterial blood gas analysis technology.
In May, Peng Zhen gave a lecture on nursing of ascites due to liver cirrhosis.
In June, Wu Li taught "Nursing Professional Image Building and Nurse-patient Communication Skills".
The lecture notes are novel in content, in ppt form, vivid, concrete and rich in content, which is of guiding significance to clinic.
5. According to the arrangement and requirements of the nursing tutor at the beginning of the year, the nursing physical examination demonstration was conducted by the group leader with excellent professional skills in the department. Everyone passed the examination and improved the overall nursing level of the department.
Six, practical teaching work:
1. In the first half of the year, we received nearly 100 nursing interns from undergraduate, university and technical secondary schools, and conducted education respectively: introducing basic contents such as ward management, ward environment, rules and regulations, teaching objectives, etc.
2. Always care about and understand the mental state, work performance, service attitude, organizational discipline, daily life and study of nursing students, and listen to the feedback from other teachers and patients, and make timely feedback and rectification, so that nursing students can successfully complete their internship tasks.
3. In terms of technical operation, specific guidance and strict training are needed, and the operation is required to be formal and accurate. For all kinds of operations involving nursing students, the teaching teacher should lead the nursing students to discuss before operation, clarify the steps and methods of operation, as well as related indications and contraindications, let go during operation, summarize and follow up after operation, so that the nursing students can understand and master the whole process of patients receiving treatment and nursing.
4. The implementation of theoretical teaching and teaching rounds, timely feedback effect and recorded, theoretical teaching per week 1 times, teaching rounds per month 1 times. Under the guidance of the head nurse, the nurses in the department take turns to teach, carefully prepare and gradually analyze and explain; Students listen carefully and ask questions actively; Illustrated pictures and interactive teaching and listening make students have a deeper understanding of professional knowledge and easier to master. In the first half of the year, the nursing records and case nursing analysis of nursing students were revised in 8 cases.
Seven. Outlook for the second half of the year:
1. Deepen the connotation of high-quality nursing service and strengthen the service consciousness of basic nursing and nursing staff.
2. According to the deployment requirements of the hospital nursing department and the detailed rules for the implementation of evaluation standards for secondary general hospitals (20XX version), standardize management, carefully sort out, find out the gap, take immediate action and improve it. According to PDCA management method, pay attention to nursing management and continuous quality improvement, and actively prepare related matters. Implement patient safety objectives and strengthen key link management. Learn and explain the latest clinical nursing practice in general practice.
3. According to the requirements of nursing post management of the Ministry of Health, nurses, especially young nurses, are trained at different levels to improve the overall quality of nurses and comprehensively improve the working ability of nursing teams.
4. Continue to carry out various forms of nursing rounds to improve the professional level. Head nurses should strengthen their self-cultivation and improve their knowledge and ability, and nursing guidance teachers should conscientiously perform their duties, guide and help junior nurses to deal with problems encountered in their study and work. Establishing clinical nursing path in infectious diseases department to control nursing quality of single disease.
5. Head nurses should pay attention to humanization, systematization and scientificity of management, be good at authorization, encourage innovation, and provide an ideal platform for nurses who want to be officers, can be officers and can be officers, so as to make the best use of their talents. The head nurse skillfully uses the incentive mechanism to condense the spirit of nursing team and build a high-quality nursing team.