In order to promote the scientific and accurate prevention and control of epidemic situation in colleges and universities nationwide and solve the urgent problems of teachers and students in the prevention and control of epidemic situation in colleges and universities, the Ministry of Education has set up a complaint platform for epidemic situation prevention and control in colleges and universities, accepting clues submitted online and reflected by telephone. Accepted matters: campus closure, traffic isolation, nucleic acid detection, epidemiological investigation, education and teaching, management services, living security, leaving school and returning to school, etc. All localities have also set up complaint platforms for epidemic prevention and control in colleges and universities.

The reason for setting up a complaint telephone number is that schools around the country arbitrarily block campus management and stop off-line teaching according to the current epidemic situation, regardless of the actual situation, which will bring psychological influence to students and delay teaching tasks. This is why a complaint telephone is set up, and students can report any practical problems by telephone.