Generally, the money you pay is in Alipay, not in the hands of the online shop owner, but in the hands of a third party. When the online shop owner delivers the goods to you, there is a logistics display to follow up the progress of the goods. When you receive the goods, click the Alipay password to confirm the receipt, and the money can go to the online shop owner. If you feel dissatisfied with the goods, you can apply for exchange or return. I hope it helps you.