The eight basic rights of financial consumers include the right to know, the right to choose, the right to fair trade, the right to property security, the right to claim compensation according to law, the right to education, the right to respect and the right to information security.

1, right to know

Financial consumers have the right to know the real situation of the financial products or services they buy. Financial institutions shall provide true, accurate and complete information to financial consumers, including the types, duration, risks, benefits and expenses of products or services. Financial consumers have the right to ask financial institutions to provide clear and concise explanations and explanations in order to make wise decisions.

2.[ Plan] option

Financial consumers have the right to choose their own financial products or services. Financial institutions should provide diversified products and services and respect the choices of financial consumers. Financial consumers have the right to compare the risks, benefits and expenses of different products or services and make choices according to their own needs and risk tolerance.

3. Fair trade rights

Financial consumers have the right to fair trade. Financial institutions shall follow the principles of fairness, impartiality and transparency, and shall not make unfair transactions by taking advantage of their dominant position or information asymmetry. Financial consumers have the right to fair treatment, including fair fees and interest rates.

4. Right to property security

Financial consumers have the right to property safety. Financial institutions shall take necessary safety measures to ensure the property safety of financial consumers. Financial consumers have the right to ask financial institutions to take measures to protect their personal information and funds and prevent theft, fraud and other criminal acts.

5. Right to request according to law

Financial consumers have the right to claim compensation according to law. When the rights and interests of financial consumers are infringed, they have the right to seek compensation or compensation through legal channels. Financial institutions shall bear corresponding responsibilities according to law and actively cooperate with financial consumers to safeguard their rights.

6. Right to education

Financial consumers have the right to receive financial knowledge and rights protection education. Financial institutions should provide relevant education and training to help financial consumers improve their financial literacy and risk awareness and better understand and safeguard their own rights and interests.

7. Right to be respected

Financial consumers are entitled to respect and courtesy. Financial institutions shall respect the dignity and personality of financial consumers and shall not discriminate against or infringe upon their legitimate rights and interests. At the same time, financial institutions should establish an effective complaint handling mechanism to handle and solve the complaints and feedback of financial consumers in a timely manner.

8. Right to information security

Financial consumers have the right to personal information security. Financial institutions should take necessary technical and management measures to ensure that the personal information of financial consumers is not leaked, abused or infringed. Financial institutions shall not provide personal information to third-party institutions or use it improperly.