Complaint website:/

Article 6 The special telephone number for postal consumer complaints is "12305" (provincial capital area code-12305). Consumers can appeal by telephone or on the websites of the State Post Bureau and postal administrations of all provinces, autonomous regions and municipalities directly under the Central Government, or by means of WeChat, letter and fax.

The way for consumers to complain to the city (prefecture) postal administrations shall be determined by the postal administrations of all provinces, autonomous regions and municipalities directly under the Central Government according to the actual situation.

Article 7 During the working hours of accepting consumer complaints, the postal consumer complaint center should have a special person on duty at the "12305" complaint telephone number to ensure the smooth channels of consumer complaints.

Postal administrations at all levels shall publish the working hours of accepting consumer complaints on the portal website of the unit. If the "12305" complaint telephone is suspended for any reason, the reasons, time and emergency measures shall also be publicized.