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My son has been making up lessons in his educational institution for half a year. Can he complain if he doesn't get the promotion?
Of course.

You can also apply for a refund According to the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, consumers enjoy the following nine rights: safety, information, choice, fair trade, claim, association, information, respect and supervision. As long as the business infringes on any of the above rights of consumers, consumers can complain. Tuition fees for remedial classes are not refundable, and you can complain to the Consumers Association and bring a lawsuit.