There are some problems in education and training institutions, such as inflated prices, non-refundable fees, different teaching contents and publicity, and overlord clauses. Among them, it is always a hot issue that education and training institutions are difficult to refund fees, and institutions are generally reluctant to initiate refund. Refund of fees has become a persistent problem! Because the refund of education and training institutions is more complicated, it is not only income and profit, word of mouth and honor, but also the trust of parents and students in the institutions.

Regular training institutions will refund the fees after deducting certain fees within a reasonable time according to the contract standards. However, some unscrupulous organizations have delayed, lost their mobile phones, and the maintenance is not refundable, and even the institutions have nowhere to refund the fees. In the process of refund, consumers can only ask questions repeatedly, entangled with agent customer service, educational administration and sales, wasting a lot of precious time and energy and not getting the desired treatment results.

Then how can the painting and calligraphy institute effectively complain about the refund? The following are the precautions and operation steps related to refund and rights protection!

The first step is to prepare for rights protection.

First of all, you have to understand that it is very difficult to return it in full. The standard of fee refund needs to judge the specific agreement of the contract and the fault degree of both parties, and expenses will be incurred according to the situation, such as deducting registration fees, service fees and class fees. Next, you need to:

Prepare the evidence of rights protection for refund: course signing contract, chat record, your payment voucher, receipt, invoice, etc., to prove that educational institutions do charge fees, and to clarify the amount of fees and the scope of services. If pre-school education institutions do not provide you with contracts and invoices, please ask for them immediately. This is their obligation.

Make clear the subject of complaint, organization name, organization address and enterprise risk, otherwise it is not clear who to report to.

Step 2: Internal consultation

Identify your needs: actively communicate the refund. In official website, it is generally difficult to find a refund phone number, contact email address and negotiate with customer service or class teacher, and the effect is not good, and educational institutions often refuse or delay for various reasons. Pay attention to the main points.

Step 3: Platform Complaints

1. industrial and commercial complaints: dial (organization area code) plus 123 15 consumer complaint hotline.

2. Government service convenience hotline: (agency area code) plus 12345.

3. Complaints can also be posted on the consumer insurance platform in china electronic chamber of commerce.