It is useful to complain about the refund of the store manager. If the store manager does not refund the fee to 1, in this case, it is suggested to directly call the customer complaint hotline 123 15, so that the problem can be directly accepted, or the situation can be reported to the local education bureau, and the money can be refunded when the educational institution manages the off-campus training institution.

1. 123 15 consumer complaint reporting procedures:

1. Reception. 123 15 the consumer complaint reporting center shall seriously accept the complaints, appeals and reports made by consumers by telephone, in writing, on the internet and by visiting.

2. register. Complaints, appeals and reports of consumers shall be registered, and the name, unit name, telephone number, postal code, illegal facts and relevant clues and evidence of the respondent shall be recorded in detail; The name, address and appeal requirements of the complainant shall be carefully recorded.

3. accept. Complaints, appeals and reports that fall within the functions and powers of the administrative department for industry and commerce shall be accepted in accordance with the provisions of the Consumer Protection Law and other administrative regulations for industry and commerce.

Deal with it. Cases with clear facts and simple circumstances investigated and dealt with on the spot by summary procedure shall be handled by local industrial and commercial offices in a timely manner; Cases that need to be put on file for investigation shall be handled by the relevant functional institutions in accordance with the internal division of responsibilities of the administrative department for industry and commerce.

Two. 123 15 hotline acceptance scope

1. manufacturing and selling fake and inferior commodities;

2. Smuggling and smuggling;

3. Unfair competition;

4. Violation of contracts, trademarks, advertisements and other industrial and commercial laws and regulations;

5 other economic violations under the jurisdiction of the administrative department for Industry and commerce.

Legal basis: Article 15 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, consumers have the right to supervise goods and services and protect consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests and their staff members' illegal and dereliction of duty in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.