Collecting information: The Education Bureau should collect information about disputes, including relevant documents, evidence and testimony. This information can help the Education Bureau understand the background and details of the incident.
Investigation: The Education Bureau may conduct an independent investigation to verify the facts and circumstances involved in the dispute. This may include interviews with interested parties, document review and witness testimony.
Mediation: In some cases, the Education Bureau can try to mediate disputes and help the parties reach a settlement. This can be achieved by holding a meeting to listen to the opinions of both sides and provide suggestions.
Decision-making: The Education Bureau makes decisions based on the collected information and survey results, and informs relevant parties of the decision-making results. If necessary, the Education Bureau may take appropriate corrective measures.
Records: The Education Bureau shall record all documents, evidence, decisions and correspondence related to disputes. These records can be used for subsequent review or supervision.
Notice: The Education Bureau will inform the relevant parties of the decision-making results and the next steps. The notice shall be clear, definite and accurate.
Appeal: If one party is not satisfied with the decision of the Education Bureau, they may have the right to appeal or apply for review. The Education Bureau should provide information about the appeal process and ensure the fairness of the appeal process.
Improvement: The Education Bureau should constantly improve the procedures and methods for handling disputes in order to improve efficiency and fairness.
It is necessary to deal with the situation that teachers are the third party cautiously, professionally and legally, so as to ensure the normal operation of the education system and the fairness and justice of education. The Education Bureau should fully understand the relevant laws, regulations and policies, and establish an effective dispute resolution mechanism to meet the reasonable expectations and needs of all parties in the education sector.