There are three main ways to refund. One is to apply for a refund through private communication and consultation. Generally speaking, you should communicate with the student's class teacher. It is clearly stated in the contract (individual contracts may be different) that if the refund is caused by personal reasons or force majeure factors, Party A will refund it as appropriate after providing proof.
If you are in military service or your relatives are seriously ill, you can get a refund as long as you provide the corresponding proof. Second, (area code: Tanzhou, Hunan) 123 15 complained and reported, and the success rate was not great. The third is the court appeal. Personally, I suggest using the first method.