12345 service hotline is usually used for:

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative functions and powers;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

5. Praise the efficiency and administrative effectiveness of government departments and their staff.

Note: The actual situation varies from place to place, and the local government documents shall prevail.

20 16 12 the national standard of the government hotline service specification, which was drafted by Jinan hotline in Shandong province for three years, passed the examination and approval of the national standards Committee and was officially released to the whole country. 12345 hotline officially rose to the national standard.

202 1 1 6, the guidance issued by the general office of the State Council on further optimizing the local government service hotline is to further optimize the local government service hotline and improve the government's service level for enterprises. 202 1 June1day, Beijing 12345 minors protection hotline officially opened, Shanghai 12345 minors protection hotline opened? . On April 23rd, the General Office of the State Council issued the Opinions on Promoting the Efficient Linkage between the Government Service Convenience Hotline 12345 and the Alarm Service Desk 10 (Guo Ban Fa [2022]12).