1. First, confirm whether the query information you provided is accurate. Check whether personal information such as name and admission ticket number is correctly entered, and correct any mistakes in time.

2. If you confirm that the information is entered correctly, but you still can't find the result, it is recommended to contact the academic affairs office or the admissions office of the school and ask them about the specific situation. They may be able to provide more accurate explanations and help.

3. In addition, you can also try to contact the guidance centers or examination management institutions of relevant education departments by telephone, e-mail and online platforms to reflect their problems and seek guidance.