The so-called consumer complaints refer to the written or oral objections, propositions and requests that consumers put forward to solve problems due to disputes with operators in the process of purchasing and using goods or receiving services due to their daily consumption needs.
Personal methods are as follows:
1. Complaints from the Education Bureau of the jurisdiction. It doesn't matter if an educational institution doesn't have a school license. The parties can report the situation at the time of registration and the current situation to the Education Bureau, which will handle it;
2. If the court files a lawsuit, it may collect relevant evidence to prevent the training institution from making false propaganda and cheating, which will make it difficult to refund the fee;
3. Publicize your experience to students, and educational institutions may contact the parties for a refund.
The complaint shall provide the following materials:
1, name, telephone number and mailing address of the complainant;
2. The name and address of the respondent;
3, the specific complaint request and consumer rights dispute facts.
To sum up, educational institutions should complain to consumer associations and market supervision and management departments about the infringement disputes of fee refund. The so-called consumer complaints refer to the written or oral objections, propositions and requests that consumers put forward to solve problems due to disputes with operators in the process of purchasing and using goods or receiving services due to their daily consumption needs.
Legal basis:
Article 25 of the Interim Measures for Handling Complaints in Market Supervision and Management
The report shall be handled by the market supervision and management department at or above the county level where the reported behavior occurred. Where laws and administrative regulations provide otherwise, such provisions shall prevail.
Article 26
The agency of the county-level market supervision and management department shall handle the report in the name of the county-level market supervision and management department within the scope of authority determined by the county-level market supervision and management department, except that it is authorized by laws, regulations and rules to handle it in the name of the agency.
Article 266 of the Criminal Law of People's Republic of China (PRC)
If the crime of fraud defrauds public or private property, and the amount is relatively large, it shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and shall also or only be fined; If the amount is huge or there are other serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years and shall also be fined; If the amount is especially huge or there are other especially serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than 10 years or life imprisonment, and shall also be fined or confiscated. Where there are other provisions in this Law, such provisions shall prevail.
Article 192
The crime of fund-raising fraud aims at illegal possession and uses fraud to illegally raise funds. If the amount is relatively large, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than seven years and shall also be fined; If the amount is huge or there are other serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than seven years or life imprisonment, and shall also be fined or confiscated.
If a unit commits the crime mentioned in the preceding paragraph, it shall be fined, and the directly responsible person in charge and other directly responsible personnel shall be punished in accordance with the provisions of the preceding paragraph.