From my personal experience, we should look at it from four aspects!
First: the line is good.
First of all, the outbound line is no different from our usual goods. There are manufacturers who ship directly, but this situation is rare. Some are first-class wholesale, some are second-class and third-class, and finally they are in the hands of retailers. Outbound lines are the same. There are many companies that claim to be first-line, but most of them are not first-line. If you want to know more friends, you can pay attention to Prudential Communication in WeChat official account, which is tailored by professionals.
Secondly, the quality of the N-hand thread is actually no problem, because no matter how many hands are passed, the product has not changed, just a few more layers. However, there are two problems. One is that you have to spend more money, which is obvious. You have to earn some money every hand. Second, there may be poor communication when encountering problems. There is nothing absolutely stable in this world. If there is something wrong with the line, the response will be slower.
Second: the system is good.
There is no doubt that the main purpose of the outgoing call system is to solve the problem of high frequency. But in addition, there are many functions that are very practical.
Such as the total recall function. Our system can be stored for 90 days in general industries and 180 days in some industries. There are many purposes On the one hand, some black and gray projects can be excluded, because once operators find them, they will stop, and naturally these unhealthy projects will be excluded from the outbound calling industry. On the other hand, it is mainly convenient for our sales staff to pay a return visit, so as to better follow up with customers and better grasp their intentions.
Such as digital filtering function. Automatically filter out downtime, automatically filter out high complaints, filter out multiple worthless calls, and so on. This greatly saves the salesman's time and greatly reduces the probability of being blocked, which is of great help to daily work.
For example, CRM customer management divides customers into different groups, such as those who have called, those who have intention, those who have no intention, those who have comments and so on! This is far more efficient and obvious than blind typing or manual marking.
Third: good service.
What is polite and flattering to you before buying is not good service, but good after buying.
We arrange one-on-one training for new customers to ensure that there will be no problems due to operational errors before the customers are fully familiar with them. Later, it was marked, and we will arrange to clear it to ensure the customer's connection rate. If it is blocked, we will arrange to change the line, so that our line can be guaranteed to be 100% unblocked, because even if it is blocked, it will be replaced as soon as possible, ensuring that everyone's normal work will not be delayed.
The above is a little caution from my personal experience. Everyone is welcome to criticize and correct my poor writing. If you have any unclear questions, please feel free to ask me.