Model essay on quality nursing service plan120xx: in 20xx, quality nursing service will be fully developed? Quality nursing service? Further deepening on the basis of activities? Quality nursing service? Work connotation, use? Improve professional quality and optimize nursing service? For the theme, to? Create a three-level and two-level Chinese medicine hospital? Take the opportunity of improving service level and continuously improving nursing quality, and carry it out in the last year? Quality nursing service? On the basis of activity experience, we will continue to further promote high-quality nursing service and formulate this work plan in combination with the actual situation of our department.
I. Guiding ideology
Guided by Scientific Outlook on Development, our department has deepened? Patient-centered? Service concept, to? Create a three-level and two-level Chinese medicine hospital? Seize the opportunity? Improve professional quality and optimize nursing service? As the theme, we strive to provide patients with seamless, continuous, safe, high-quality and satisfactory nursing services.
Second, the work objectives
With patient satisfaction as the overall goal, lay a solid foundation, consolidate achievements, further deepen high-quality nursing service, enhance service connotation and continuously improve nursing quality.
Third, the work measures
1, comprehensively improve professional quality and optimize nursing service.
(1) Strengthen the training of basic theoretical knowledge and improve the comprehensive quality and professional ability of nursing staff. Organize business training twice a month, including basic theory, specialized nursing, laws and regulations, service awareness, etc., strengthen the implementation of basic nursing and graded nursing to ensure quality. Conduct a theoretical assessment every quarter.
(2) Strengthen the technical operation training of nursing specialty. Establish a training mechanism, according to the training plan, carry out nurse skill operation training in a planned way, requiring everyone to complete skill operation training and assessment within this year, firmly master basic nursing skills, consolidate basic skills, and organize nurse skill operation competitions at the same time, further strengthen training, improve nursing skill operation level, and thus improve nursing services.
(3) Strengthen the study of nurses' etiquette. Nurses' etiquette is the embodiment of nurses' comprehensive quality, and it is the norm and procedure that nurses should follow in order to create a good image of individuals and organizations, respect the etiquette of patients' families and other staff, and pay attention to appearance, appearance and behavior. Nurses' beautiful appearance, polite language and elegant manners can make patients feel understood and respected, psychologically comforted and emotionally happy, thus promoting the recovery of the disease.
3. Strengthen management to ensure nursing safety.
(1) Strictly abide by the nursing core system, various rules and regulations and operating procedures, strictly control the quality of nursing, and prevent nursing errors and accidents. We must evaluate and inform beforehand and take measures to improve afterwards. Really know fairly well and finish the work according to the standard.
(2) Give full play to the role of the nursing quality control team, mobilize the enthusiasm and sense of responsibility of the quality control team members, take the initiative to take the responsibility of inspection, and help colleagues in our department to make progress together.
4. Consolidate basic nursing care
Doing basic nursing well makes nursing work more standardized. Keep the sickbed clean and tidy, free of peculiar smell and stains, the articles are placed neatly and regularly, and the number of infusion drops conforms to the doctor's advice. Visit infusion patients frequently, be good at observing patients and solve problems in time.
5, strictly implement the overall nursing responsibility system.
(1) APN scheduling has been implemented. Class a: 7:30- 15:00, class p: 15: 00-20: 00, and class n: 22:00-8:00. You can work overtime when you are busy and have a rest when you are free.
(2) Divide the ward into two groups, with fresh Ling He and Li Huan as the responsible team leader, and the responsible nurses in charge? Eight patients are on duty for 8 hours and are in charge for 24 hours, so that each group of patients can get 24-hour uninterrupted nursing service.
(3) Deepening the stratified use of nurses: establishing N 1? N4 nurses are divided into different levels, and the responsible nurses are assigned according to the patient's condition, nursing difficulty and technical requirements. Experienced and competent nurses are responsible for critically ill patients, which reflects the energy level correspondence.
(4) Clinical nursing service fully embodies the characteristics of specialties, enriches the service connotation according to the characteristics of departments, provides humanized nursing service for patients, ensures the safety of patients and promotes their rehabilitation.
6. Strengthen patient health education.
(1) Individual education: Individual education is given by the responsible nurse at least three times a day, and the patients are explained in detail according to the treatment and nursing routine of common diseases in the department and the relevant knowledge of diseases.
(2) Collective education: public holidays are used to discuss and carry out education, which covers related knowledge of seasonal diseases and common diseases in departments, self-prevention, precautions for drug use, common sense of family first aid, safety protection, etc. , and listen to the opinions and suggestions of patients and their families on quality nursing work, and make continuous improvement.
7. Regular satisfaction survey
Patients' satisfaction was investigated on nurses' operating skills, gfd, health education and ward environment every month. , formulate corrective measures, and timely feedback to all departments. Satisfying patients from the heart requires every nurse to establish a good service attitude, take patient satisfaction as the ultimate goal of work, provide convenience for patients as much as possible, put an end to the imagination of being raw, cold, hard and avoiding, and never allow quarrels with patients.
8. Improve performance appraisal.
(1) Set up nursing posts scientifically, determine the distribution principle according to the labor intensity, technical requirements, work risks and other factors of nursing posts, and tilt towards posts with heavy workload, strong technology and long working hours in the distribution mechanism, so as to realize distribution according to work, get more for more work, and get the best for better work. For example, the group leader's coefficient 1.3/ day, secondary nursing 1. 1/ day, primary nursing 1.0/ day, the rest of the day shift is 0.9/ day, nurses in class p 1.0/ day and nurses in class n.
(2) The combination of performance appraisal and salary distribution. Combine work quality assessment, patient satisfaction and other factors with performance assessment, and take it as the main condition for nurses' salary distribution, promotion and assessment.
9. Strengthen humanistic care: Head nurses should be people-oriented, care and trust nurses, care about their love, marriage, family and life, put themselves in nurses' shoes to solve difficulties in work and life, and fully understand, encourage and stimulate the subjective initiative of each nurse. Carry out heart-to-heart talks between head nurses and nurses, create a good working atmosphere, and let nurses work happily.
In the nursing work of 20xx years, we should do a good job in basic nursing, carefully create the connotation of specialized nursing, further improve patients' satisfaction, enhance the brand of nursing service, and strive to provide patients with safe, high-quality and satisfactory nursing services.
High-quality nursing service mode Initiative 2: Strengthening the clinical nursing work in hospitals and providing high-quality nursing services for the people is an important measure to deepen the reform of medical and health system, implement Scientific Outlook on Development and build a harmonious doctor-patient relationship. On the basis of summarizing the 20 12 quality nursing service, combined with the requirements of fine management and building a harmonious doctor-patient relationship in our hospital, our department has formulated the implementation plan of 20 13 quality nursing service as follows:
First, the department profile:
49 beds in general urology department. Doctor 14, including 4 associate senior titles and 0 junior titles; Nursing staff 17, including deputy chief nurse 1 person, 2 nurses in charge, 3 nurses 1 person, including head nurse 1 person, office nurse1person, 6 night nurses and 8 nurses in charge. On average, 130 patients, 120 critically ill patients and 90 surgical patients can be treated every month, and the bed utilization rate can reach about 1 10%.
In order to thoroughly implement the overall deployment of medical and health system reform and the spirit of the 20 10 National Conference on Nursing Work, earnestly practice the Scientific Outlook on Development, and adhere to? Patient-centered? Further standardize clinical nursing work, strengthen basic nursing, improve nursing service, improve nursing quality, ensure medical safety, and strive to provide safe, high-quality and satisfactory nursing services for the people.
Second, the activity objectives
Activities should achieve three satisfactions. First, patients are satisfied. Clinical nursing work directly serves patients. By providing patients with positive and high-quality nursing services and strengthening basic nursing, patients can feel the improvement of nursing services, the professional culture of nurses serving patients with love, carefulness, patience and responsibility, and the good professional ethics and high-quality nursing services in the nursing industry. The second is social satisfaction. By strengthening clinical nursing work and consolidating basic nursing services, we can establish a good image of the medical and health industry serving the people wholeheartedly in the whole society, carry forward the humanitarian spirit of saving lives, and promote a more harmonious relationship between doctors and patients. Third, the government is satisfied. Deepening the reform of the medical and health system is an important strategic deployment of the CPC Central Committee and the State Council, and it is a livelihood project that benefits the broad masses of the people. By improving people's satisfaction with nursing service, the overall goal of medical and health system reform can be achieved.
Third, the key content
It is necessary to further implement the Regulations on Nurses, conscientiously implement the Ministry of Health's Guiding Principles for Graded Nursing in General Hospitals (Trial), Notice on Strengthening Clinical Nursing in Hospitals, basic nursing services for inpatients, basic nursing services and common clinical nursing technical services, earnestly strengthen nursing management, standardize nursing services, and consolidate basic nursing. Focus on the following work:
(a) establish and improve the relevant rules and regulations, clear job responsibilities.
1, establish and improve the rules and regulations of clinical nursing, disease nursing routine and clinical nursing service norms and standards.
2. Establish the post responsibility system for nurses, formulate and implement the post responsibilities and work standards of nurses at all levels, and standardize clinical nursing practice.
3. Establish a performance appraisal system for nurses, and combine the assessment results with the promotion assessment of nurses according to the quantity and quality of clinical nursing work completed by nurses and the satisfaction of inpatients.
(two) to effectively implement the basic nursing responsibilities, improve the level of nursing services.
1, define the basic nursing items and work norms that clinical nurses should be responsible for, and must perform basic nursing duties, standardize nursing behaviors and improve nursing services.
2, clear clinical nursing service connotation, service items and working standards. The service connotation and service items of graded nursing should include patient's condition observation, treatment and nursing measures, life nursing, rehabilitation and health guidance.
3. Clinical nurses implement the responsibility system in nursing patients, so that the responsible nurses can provide continuous and full-course nursing services for patients in charge, implement group nursing, enhance nurses' sense of responsibility and close nurse-patient relationship.
4. Provide patients with satisfactory nursing services, reverse the situation that patients' families or their families hire nurses to take care of patients' lives, and reduce the burden on patients.
(3) deepening? Patient-centered? Concept, enrich the connotation of work
1, will it? Patient-centered? Our nursing concept and humanistic care are integrated into the nursing service for patients. While providing basic nursing services and professional technical services, we should strengthen communication with patients and provide humanized nursing services for patients.
2. Continuously enrich and expand the nursing service for patients, and provide holistic and seamless nursing according to patients' needs on the basis of doing well the prescribed nursing service items, so as to promote the nursing work to be closer to patients, clinic and society.
(4) Enriching the team of clinical nurses and strengthening the management of human resources.
1. The hospital enriches the team of clinical front-line nurses and ensures the allocation of nurses in clinical nursing posts to the maximum extent. The proportion of clinical front-line nurses in hospitals is not less than 95%; The bed-to-nurse ratio in general wards should be greater than 1:0.4, and that in demonstration wards should be no less than 1: 0.5.
2. Combined with the actual situation, the hospital explores the implementation of nurse classification management, adopts the method of nurse manpower allocation based on clinical nursing workload, and implements flexible nurse manpower allocation according to post responsibilities, workload and professional and technical requirements.
(5) Improve the quality management of clinical nursing and continuously improve the quality.
1. Improve the assessment standards of clinical nursing quality, especially basic nursing quality, further refine and quantify the assessment indicators, and ensure the implementation of nursing work.
2, nursing management departments and clinical departments to establish and implement the basic nursing responsibility system, according to the hierarchy to establish the quality assessment system of nursing managers and clinical nurses at all levels, regular inspection and regular assessment, and the inspection and assessment results as the basis for personal and departmental rewards and punishments, evaluation, and continuously improve the quality of nursing.
3, strict implementation of basic nursing and specialist nursing measures, rules and regulations and operating procedures, basic nursing qualified rate, critical patient care qualified rate, nursing staff technical operation qualified rate meets the requirements. Execute the doctor's advice timely and accurately. Cooperate with medical treatment to carry out clinical pathway and quality control of single disease.
4. Cancel unnecessary writing of nursing documents and simplify nursing documents. Specific requirements according to the provisions of the provincial health department.
Fourth, the job requirements
(a) Raising awareness and strengthening leadership
All medical staff should unify their thinking, raise their awareness, fully understand the importance and urgency of strengthening clinical nursing work, earnestly strengthen organizational leadership, create conditions, overcome difficulties, strengthen their confidence, do a good job in publicity and mobilization, and ensure that all work is effective.
(2) Step by step implementation and steady progress.
We should conscientiously implement the spirit of relevant documents, clarify responsibilities and make careful arrangements, and finally achieve the goal of overall promotion. Do you want to create a job using? Hospital management year? And then what? Does the medical quality go to Wan Li Road? Organic combination of activities to explore the establishment of a long-term mechanism for continuous improvement of nursing quality.
Evaluate and check the quality of basic nursing service, set a typical example, encourage the advanced, publicize and popularize good practices, sum up experience, gradually explore and improve the nursing management system suitable for the undergraduate department, establish a long-term mechanism for continuous improvement of nursing quality, continuously improve the level of nursing work, and accept the inspection and guidance of higher authorities.
Through development? Demonstration project of quality nursing service? Activities, so that all nursing staff enhance their awareness of active service, essentially consolidate basic nursing, improve clinical nursing services, and enhance patient satisfaction.
Is model essay 3 of quality nursing service measure plan further deepened? Quality nursing service? Work connotation, use? Improve professional quality and optimize nursing service? For the theme, to? Dimethyl? For the standard, improve the service level and continuously improve the quality of nursing, launched last year? Quality nursing service? According to the experience of activities, the year of 20xx is specially formulated. Quality nursing service? Work plan.
I. Guiding ideology
Guided by Scientific Outlook on Development, follow our hospital. Patient-centered? Improve the service concept of nursing service? Close to patients, close to clinic and close to society? As the key point, earnestly implement the requirements of high-quality nursing service, according to the requirements of the Ministry of Health's "Standards for Implementing High-quality Nursing Service in Hospitals (Trial)" and the "Guidelines for Traditional Chinese Medicine Nursing in Chinese Medicine Hospitals (Trial)" issued by state administration of traditional chinese medicine, closely focus on? Reform the nursing mode, perform nursing duties, provide quality services and improve nursing level? Further deepen the quality nursing service, provide the whole, comprehensive and high-quality nursing service for the people, ensure medical safety, and improve the satisfaction of patients and society with medical nursing service.
Second, the work objectives
According to the development plan of hospital quality nursing service, in 20 14, four departments of orthopedics, internal medicine, surgery and obstetrics and gynecology were designated as quality nursing wards, and all departments comprehensively implemented the nursing mode of responsibility system holistic nursing, extending from inpatients to all patients, and carrying out hospital-wide, whole-process and all-round quality nursing services.
In accordance with the requirements of "Guide to Traditional Chinese Medicine Nursing in Chinese Medicine Hospital (Trial)" and "Operating Rules of Traditional Chinese Medicine Nursing Routine Technology", nursing actively carries out dialectical nursing and specialist nursing with Chinese medicine characteristics, provides rehabilitation and health guidance with Chinese medicine characteristics, fully embodies the advantages of Chinese medicine characteristics, further strengthens professional nursing, and highlights the application and popularization of Chinese medicine nursing technology.
Further consolidate the basic nursing, do a good job in specialized nursing, effectively improve the patient experience, provide safe, scientific, high-quality and satisfactory overall nursing services for the people, and promote a more harmonious relationship between doctors and patients.
Third, the work leading group
(a) the hospital set up a leading group for quality nursing service.
Team leader: XXX
Deputy leader: XXX
Member: XXXXXX
The office of the leading group is located in the nursing department, and Du Gaoping is responsible for daily work.
(2) Under the leadership of the leading group for quality nursing service in the hospital, each department is responsible for the development of quality nursing service in each department, formulate measures for each department according to the implementation plan of quality nursing service in the hospital, pay special attention to self-examination, implementation, improvement and summary, complete the work arrangement and work requirements in each stage of the hospital, and report relevant information in time.
Fourth, the key content of the work
(1) further strengthening? Number one? The leading group of engineering and hospital should bring the deepening of high-quality nursing service into the target responsibility system management to ensure the effectiveness of high-quality nursing service.
(two) to further strengthen the concept of quality nursing service for all staff, and continue to promote and deepen quality nursing service.
(3) Take effective measures to make breakthroughs in key work and deepen the connotation of quality nursing service.
1, further implement the overall nursing work mode of responsibility system, in which the responsible nurses are fully responsible for patients, and each responsible nurse is responsible for 8 patients on average.
2. Fully perform the duties of nurses. Comprehensive basic nursing, disease observation, treatment, communication and health guidance. , to provide patients with comprehensive, full and continuous nursing services. Assist the doctor to implement the diagnosis and treatment plan, closely observe the patient's condition, communicate with the doctor in time, communicate with the patient, provide health education and rehabilitation guidance to the patient, and provide psychological care.
3. Deepen the hierarchical use of nurses, assign responsible nurses according to the patient's condition, nursing difficulty and technical requirements, and the nurses with high seniority and strong ability are responsible for critically ill patients, reflecting the corresponding energy level. Reasonable allocation of nurses with different seniority in each class ensures the nursing manpower in the critical period and provides patients with full and continuous nursing services.
4. According to the requirements of "Guide to TCM Nursing Work in TCM Hospitals (Trial)", clinical nursing services fully reflect the characteristics of specialties, carry out dialectical nursing and TCM specialty nursing, cooperate with doctors to actively carry out TCM nursing technology operation, improve the level of TCM nursing, enrich the service connotation according to the characteristics of departments, provide humanized nursing services for patients, ensure patient safety and promote patient rehabilitation.
5. According to the requirements of "Guiding Principles of Graded Nursing in General Hospitals (Trial)" and "Clinical Nursing Practice Standard (20 1 1 Edition)", further standardize the nursing work and provide standardized, professional, safe and satisfactory nursing services for patients.
6. Supplement front-line nurses, allocate nurses according to the nursing workload of each ward and the patient's condition, and formulate the ratio of bed care? 1: 0.4. rationally allocate the manpower of nurses, take patients as the center, meet the needs of clinical nursing work, and do not rely on patients' families or their families to hire nurses to care for patients.
7. Strengthen nursing quality management, ward environment, basic nursing, implementation of graded nursing measures, and quality of clinical nursing details. The head nurse must check the contents of the director of nursing department before entering the daily four rounds.
8. Implement the responsibility system of high-quality nursing service, incorporate the quality of high-quality nursing service into the monthly comprehensive target management assessment, conduct regular and special inspections every month, and check the assessment results as the basis for rewards and punishments and assessment of nurses and departments, so as to continuously improve high-quality nursing service.
9. Publicize and implement service projects. According to the requirements of the Guiding Principles of Graded Nursing in General Hospitals (Trial) and other documents, combined with the actual situation of the ward, the grading nursing standards, service connotations and service items were refined, publicized in a prominent position in the ward and followed.
10, organize a symposium once a month, and listen to patients' opinions and suggestions on quality nursing work regularly. Every quarter, patients' satisfaction was investigated from the aspects of nurses' operating skills, gfd, health education, making rectification measures and timely feedback. Satisfying patients from the heart requires every nurse to establish a good service attitude, take patient satisfaction as the ultimate goal of work, provide convenience for patients as much as possible, put an end to the imagination of being raw, cold, hard and avoiding, and never allow quarrels with patients.