Disputes over the refund of fees by educational institutions can be resolved in the following ways:
1. The parties concerned may complain to the headquarters of the educational institution first and negotiate with the head of the other headquarters. The parties may require the other party to refund the fees in accordance with the contract.
2. The parties can also complain to the local education bureau, which will mediate.
3. If both parties have an arbitration agreement or arbitration clause, they can go to the Arbitration Commission for arbitration.
Finally, the parties can bring a lawsuit to the people's court according to law to safeguard their legitimate rights and interests.
Legal basis:
code of civil law
Article 2 The task of People's Republic of China (PRC)'s Civil Procedure Law is to protect the litigants from exercising their litigation rights, ensure that the people's courts find out the facts, distinguish right from wrong, correctly apply the law, hear civil cases in time, confirm the relationship between civil rights and obligations, sanction civil violations, protect the legitimate rights and interests of the litigants, educate citizens to consciously abide by the law, maintain social and economic order and ensure the smooth progress of socialist construction.
Article 96 When trying a civil case, the people's court shall distinguish right from wrong and conduct mediation on the basis of clear facts.
2. Can an educational institution call the police if it does not refund the fee?
Educational institutions do not refund fees, and generally cannot report to the police. Because it is generally a civil dispute, it is useless to call the police. It should be solved by filing a civil lawsuit. If it involves fraud and other acts, you can call the police. Whoever defrauds public or private property in a relatively large amount shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and shall also, or shall only, be fined.
Legal basis:
criminal law
Article 266 Whoever defrauds public or private property in a relatively large amount shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and shall also, or shall only, be fined; If the amount is huge or there are other serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years and shall also be fined; If the amount is especially huge or there are other especially serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than 10 years or life imprisonment, and shall also be fined or confiscated. Where there are other provisions in this Law, such provisions shall prevail.
3. What is the lawsuit about the dispute over the refund of fees by educational institutions?
Disputes over refund of fees by educational institutions belong to civil litigation disputes, and infringement disputes over refund of fees by educational institutions should be complained to consumer associations and market supervision and management departments. The so-called consumer complaints refer to the written or oral objections, propositions and requests that consumers put forward to solve problems due to disputes with operators in the process of purchasing and using goods or receiving services due to their daily consumption needs.
Legal basis:
Interim Measures for Handling Complaints and Reports in Market Supervision and Management
Twenty-fifth reports shall be handled by the market supervision and management department at or above the county level where the reported behavior occurs. Where laws and administrative regulations provide otherwise, such provisions shall prevail.
Article 26 The dispatched offices of the county-level market supervision and management departments shall handle reports in the name of the county-level market supervision and management departments within the scope of authority determined by the county-level market supervision and management departments, except those authorized by laws, regulations and rules to do so in the name of the dispatched offices.
Twenty-seventh reports to e-commerce platform operators and e-commerce operators who sell goods or provide services through self-built websites and other network services shall be handled by the market supervision and management departments at or above the county level where they live.